eCommerce Support Manager

eCommerce Support Manager

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

About the Role
The Digital Commerce & Customer Success Manager plays a critical role in accelerating digital revenue growth and delivering exceptional customer experiences across the digital quote-to-order journey.
The role combines digital commerce expertise, customer success, data-driven decision making, and AI-enabled capabilities to help customers and sales teams maximize value from HPE's digital platforms and services.
Acting as a trusted advisor, you will leverage customer insights, analytics, automation, and digital tools to increase adoption, optimize purchasing experiences, identify growth opportunities, and drive scalable business outcomes.
Working in a global, cross-functional environment, you will partner closely with customers, sales teams, product organizations, and technology teams to simplify processes, improve customer outcomes, and support business growth.
  
What You Will Do:
 
•    Lead Digital Commerce Growth: Own the expansion of digital revenue by driving adoption of eCommerce and self-service channels, embedding them as the primary engine for scalable growth.
•    Own Digital Experience & Conversion: Deliver a seamless, end-to-end customer journey across catalogue, pricing, and ordering—optimizing conversion, speed, and customer satisfaction.
•    Drive Commercial & Operational Excellence: Simplify and scale quote-to-order processes, enabling complex deal execution while reducing friction, cost, and cycle time.
•    Build Scalable, Data-Driven Operations: Leverage data and AI-driven insights to improve adoption, conversion, and efficiency; translate analytics into automation, standardization, and measurable business impact.
•    Lead Transformation at Scale: Drive adoption of new platforms, tools, and operating models, aligning cross-functional teams to deliver consistent global execution.
 
What You Bring:
 
Required
•    4+ years in sales, customer success, or customer solutions within complex, cross-functional environments.

Demonstrated experience supporting e-commerce or marketing initiatives.

•    Highly self-directed with strong prioritization and independent execution.
•    Strong analytical and problem-solving skills with the ability to translate data into decisions.
•    Excellent communication and influencing skills across diverse, international stakeholders.
•    Customer-centric mindset, balancing customer needs with commercial priorities.
•    Proven ability to perform in fast-paced, transformational environments.
•    Languages: Business fluent English.
 
Preferred
•    Technology industry experience (cloud, software, or digital platforms).
•    Proven exposure to digital transformation, automation, and AI-driven initiatives.
•    Strong data acumen: leverages customer analytics to drive growth and decisions.
•    Solid commercial foundation: pricing, lifecycle management, and revenue expansion.
•    Basic negotiation capability in commercial discussions.
•    Project execution discipline with high learning agility and curiosity for digital commerce & AI.
 
 Why Join Us:
 
•    Shape the future of digital commerce at HPE.
•    Work at the intersection of customer experience, technology, data, automation, and AI.
•    Drive measurable business impact through innovation and digital transformation.
•    Collaborate with global teams in a dynamic and fast-paced environment.
•    Help define the next generation of digital customer engagement and purchasing experiences.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Marketing

Job Level:

Specialist

    

    

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.