Duty Manager

Duty Manager

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

Aruba, an HPE Company, is a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernise their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” and creating new customer experiences across intelligent spaces and digital workspaces. Join us to redefine what is next for you.

What you’ll do:

Responsibilities:

Availability:

• Maintain cell phone accessibility during assigned shifts to receive critical calls from the leadership team and actively monitor incoming emails.

Escalation Ownership & Governance:

• Monitor escalated cases from end-to-end upon receipt.

• Immediately establish severity levels, assess business impact, and identify SLA commitments.

​Cross-Functional Leadership:

• Engage internal stakeholders, including ERT/TAC, Engineering, Supply Chain, and PLM.

• Escalate to management (Theatre leaders, TAC management) when encountering resource allocation bottlenecks or communication barriers with customers or sales teams.

Executive Communication & Stakeholder Management:

• Deliver clear, concise, and factual status updates to the leadership team.

• Manage stakeholder expectations regarding timelines, potential risks, and mitigation strategies.

• Serve as the trusted, primary interface between external customers and internal executives.

What you need to bring:

Education and Experience Required:

• Bachelor's or Master's degree in a relevant field.

Knowledge and Skills

• Proficiency in conducting Post Incident Reviews (PIR), Root Cause Analysis (RCA), and driving issues to closure.

• Ability to comprehensively document escalation root causes and preventative measures implemented.

• Strong skills in communicating incident resolutions and escalation closures to all relevant stakeholders.

• Strong foundational knowledge of networking protocols, switching principles, and Wi-Fi concepts.

• Demonstrated understanding of HPE Networking product portfolios, including Aruba, EdgeConnect, and Juniper (preferred).

Additional Certifications

• Valid ITIL or PMP certification (optional).

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#aruba

Job:

Engineering

Job Level:

TCP_03

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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