Premium Services Engineer

Premium Services Engineer

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

We are hiring a highly skilled HPE Aruba Premium Services Engineer (PSE) to provide advanced technical support for HPE Aruba WLAN, ClearPass, AirWave, and Central On-Prem. This role involves troubleshooting complex network security and management issues, driving customer escalations, and performing root cause analysis. The ideal candidate will have strong expertise in AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and enterprise security technologies including 802.1X, PKI, and certificate-based authentication.

Contributes to customer success through independent ownership of complex technical issues and advanced troubleshooting. Applies strong technical expertise to resolve challenging problems, collaborates with engineering to improve product quality, and provides technical guidance to peers. Exercises sound judgment in resolving customer issues while contributing to knowledge sharing and process improvements.

Responsibilities:

• Provide advanced premium technical support for HPE Aruba WLAN solutions, including HPE Access Points, Mobility Gateways, HPE Aruba Central, Clearpass, Airwave and related management and analytics platforms.

• Performs wireless troubleshooting, including RF analysis, client connectivity, roaming behavior, and performance optimization under guidance for complex scenarios.

• Assists with RF design activities, site surveys, and capacity planning to ensure optimal wireless coverage and performance.

• Learns and applies emerging wireless technologies (Wi-Fi 6/6E/7, security enhancements, and AI-driven operations).

• Perform packet capture analysis, log analysis, and system debugging to identify root causes.

• Manage critical customer escalations and coordinate with engineering to drive issue resolution.

• Assist customers with software upgrades, migrations, and deployment best practices.

• Perform root cause analysis (RCA) for recurring issues and recommend corrective actions.

• Contribute to knowledge base articles, technical documentation, and process improvements.

• Mentor junior engineers and participate in customer technical review meetings.

• Ready to learn and adopt to WLAN technologies - Wireless Access Points, ArubaOS 8, ArubaOS 10.

• Excellent communication skills and interpersonal skills

• Ensure consistent customer satisfaction

Education and Experience Required:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.

• Typically 4–7 years of experience in enterprise networking and/or WLAN environments.

• Advanced English Level.

Knowledge and Skills Required:

• Strong knowledge of HPE Aruba WLAN technologies, including HPE Aruba APs, controllers/gateways, and Aruba Central.

• Understanding of IEEE 802.11 fundamentals, RF concepts, and wireless security principles (WPA2/WPA3, 802.1X).

• Strong knowledge of RADIUS, TACACS+, LDAP, AAA, and NAC architectures.

• Experience troubleshooting 802.1X, EAP methods, PKI, certificates, and identity management integrations.

• Hands-on experience with HPE Aruba APs, controllers/gateways, and Aruba Central, ClearPass, AirWave, and Central On-Prem.

• Solid understanding of TCP/IP, routing, switching, VLANs, wireless networking, and Linux administration.

• Strong packet capture, log analysis, and troubleshooting skills.

• Familiarity with Python, Bash, or automation tools is a plus.

• Excellent analytical, communication, and customer management skills.

• The passion and ability to learn new things, while never being satisfied with the status quo.

Preferred Certifications:

• Aruba Certified ClearPass Professional (ACCP)

• Aruba Certified Mobility Professional (ACMP)

• Aruba Certified Switching Professional (ACSP)

• Aruba Certified Network Security Expert (ACNX)

• Cisco CCNP or equivalent networking/security certification

IMPORTANT:

• Flexible to work on weekends.

#Li-Hybrid

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Engineering

Job Level:

TCP_03

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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