Account Support Graduate

Who We Are: 

At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.  

That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.   

Start Date: 2026

Location: Sofia, Bulgaria

What you’ll do:

The Account Management Graduate provides operational support to HPE customers for the delivery of contractual proactive support - related services based on HPE service offerings. They are responsible for clarifying customer needs and ensuring that they are met compared to the Service Level Agreement (SLA) defined in the Statement of Work and contribute to ensure customer satisfaction and loyalty

Job specifics/responsibilities:

· Responsible for developing and maintaining a strong relationship with designated customers

· Conducts support planning and review meetings to ensure customer alignment and realized value

· Is the technical reference for customers in planning and delivering proactive services together with the rest of the account team

· Develops broad multi-technology expertise, and product & service portfolio knowledge

· Owns the operational relationship with the customer

· Provides consultative advice, collaboration, operational best practices sharing

· Has a broad technical understanding of the customer’s business and IT environment

· Communicating with customers on an ongoing basis on all aspects of the Service Delivery cycle

What you’ll need:

· Recently graduated from a Bachelor’s or Master’s Degree or equivalent combination of education and experience

· Strong communication skills

· Good at relationship-building with a proactive mindset & attitude

· Understanding of the main principles of Account Management

· Business oriented with good analytical skills

· Team player, with a good set of interpersonal skills

· Can easily take on new knowledge and apply it to real life situations

· Fluent in written and verbal English

· Fluent in written and verbal German

What we’d prefer you bring:

· Customer-facing skills

· Excellent communication and presentation skills

· Client relationship management skills

· Problem Solving and Decision-Making skills

· Team player, ability, and willingness to motivate and support other team members

What you can expect from us:

· Initial extensive onboarding to support you with adjusting into the role

· Ongoing learning and development throughout the duration of the program

· Be mentored by at a senior member of the team with whose help for you to grow into a true professional with valuable relationships and international working experience

· Competitive salary and great benefits

· Great work-life balance including hybrid working and Wellness Fridays initiative

At HPE, we’re:

· Human Rights Campaign’s 2023-2024 Corporate Equality Index

· Great Place to Work’s Best Workplace for Parents 2023

· Fortune 100 Best Companies to Work For® 2024

· Ethisphere World’s Most Ethical Company 2024

· The Civic 50 Honoree

· JUST Jobs Leader 2024

· Forbes 2024 America’s Best Employers For Diversity

· America's Most Just Companies 2024

· Fortune Best Workplaces in Texas™ 2024

· Bay Area's Best Places to Work 2024

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