Patient Transition Coordinator - Full Time

Company :

Allegheny Health Network

Job Description : 

GENERAL OVERVIEW:

This job facilitates and monitors the referral workflow from the acute care hospital or ambulatory outpatient setting to home.  The incumbent works directly with the Transitional Care Coordinator (TCC) to coordinate the patient’s post-acute care needs.  The incumbent works to complete their work in an effective, efficient, accurate, and timely manner to assure compliance with regulations.  This position requires strong computer and database management skills.  It also calls for flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside customers and vendors.                               

ESSENTIAL RESPONSIBILITIES:

• Referral processing: responsible for securing services for post-acute care, identified by the clinical care team, (MD office/post-acute facilities/hospitals) via established workflows. Partner with the clinical team to identify and obtain necessary supportive clinical documentation for compliance, regulatory or insurance/billing.  Equipment delivery – Follows established workflows to assure delivery via internal hospital or external partners. Enters prompt, detailed and complete notes.  (40%)
• Referral acceptance/confirmation: Escalates issues/barriers to clinical partners when alternative planning is necessary when post-acute services cannot be secured due to staffing capacity, geographical location, insurance, and clinical complexity. Enters prompt, detailed and complete notes.  (40%)    
• Freedom of Choice: Engages patient and/or family/support person to obtain choice for post-acute care as indicated by policy and documents according to established workflow.  (5%)             
• Build and maintain relationships with post-acute and Hospital/network partners for the benefit of patients, families, and the health care team. (5%)
• Responds to consumer inquiries regarding post-acute services. (5%)
• Miscellaneous duties and rotational work on-site at network hospitals, e.g., participation in interdisciplinary process improvement efforts, huddles, and special projects associated with assuring effective care transitions. (5%)  
• Other duties as assigned or requested.

QUALIFICATIONS:

Minimum

• High school diploma/GED
• Clinical or medical background
• Data entry
• 1 year experience with Electronic Medical Records (EMR)

Preferred

• Associate’s Degree
• 1-3 years’ experience in the medical profession
• 1 year of Customer Service

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$21.97

Pay Range Maximum:

$34.39

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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