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JOB SUMMARY
***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***
This position requires three days in our Pittsburgh office (Tuesday-Thursday).
The Intermediate Technical Engineer serves as the primary onsite technical resource partner supporting Community Connect physician practices and partner organizations during implementations, upgrades, go-live events, and ongoing operations. This role is responsible for delivering hands-on technical support while building strong relationships with the local IT resources, physicians, clinical staff, office managers, and operational leaders.
The engineer will support Epic and related clinical applications, assist with workstation and device deployments, troubleshoot connectivity and access issues, and coordinate with infrastructure, desktop, application, and security teams to ensure successful implementations. Because many Community Connect practices have limited in-house technical expertise, this individual must effectively translate technical concepts into clear, actionable guidance and serve as a trusted technology advisor.
Success in this role requires a combination of strong technical skills, exceptional customer service, proactive problem solving, and the ability to manage stakeholder expectations in fast-paced healthcare environments.
ESSENTIAL RESPONSIBILITIES
EXPERIENCE
Required
Preferred
SKILLS
Technical Skills
Business & Customer-Facing Skills
EDUCATION
Required
Preferred
LICENSES or CERTIFICATIONS
Required
Preferred
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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