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JOB SUMMARY
***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***
The Associate Technical Analyst is responsible for the operational support, maintenance, enhancement, and troubleshooting of enterprise content management and information governance applications. This role supports critical business and clinical systems, including document imaging, records management, workflow automation, patient safety reporting, and healthcare integration platforms. Working closely with business stakeholders, vendors, infrastructure teams, and application support teams, the analyst helps ensure system stability, performance, data integrity, and regulatory compliance.
Under the guidance of senior team members, the Associate Technical Analyst provides day-to-day support for applications such as Sovera, Datacap, RLDatix (RL6), Corepoint, and related technologies. Responsibilities include monitoring and resolving technical issues, supporting system upgrades and implementations, participating in testing and validation activities, maintaining technical documentation, supporting integrations and data workflows, and contributing to continuous improvement initiatives.
This role also supports enterprise application archiving and information lifecycle management efforts by assisting with the migration and retention of documents and records from legacy applications into the organization's strategic document management platform, Sovera. Responsibilities include data validation, document and metadata mapping, testing, and ensuring compliance with retention requirements to support application decommissioning and the preservation of critical business and clinical information.
The ideal candidate possesses strong analytical, problem-solving, and customer service skills, along with the ability to collaborate effectively across technical and business teams in a complex healthcare environment. This position provides opportunities to develop technical expertise, business knowledge, and operational experience while contributing to enterprise content management, digital transformation, and information governance initiatives.
ESSENTIAL RESPONSIBILITIES
Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
Other duties as assigned or requested.
EXPERIENCE
Required
Information Systems or Technology
Preferred
Lean/Six Sigma
Health Insurance or Healthcare Industry
SKILLS
Basic Analytical Skills
Basic Problem-Solving
Basic Communication Skills
Preferred Skills:
EDUCATION
Required
Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
None
Preferred
Master's degree in Business Administration, Business Management, Information Systems or related field
LICENSES or CERTIFICATIONS
Required
None
Preferred
Information Technology Infrastructure Library (ITIL)
The Open Framework Group (TOGAF)
Six Sigma
Project Management Professional (PMP)
Language (Other than English):
None
Travel Requirement:
25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Frequently
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$58,100.00Pay Range Maximum:
$90,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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