Associate - Skills and Learning Operations

Key responsibilities:

• Ownership of service tickets to deliver on training administration transactional processes for SuccessFactors Learning for the following activities:
• Creation and lifecycle management of SuccessFactors learning entities (e.g. Items, Curricula, Instructors etc)
• Assignment and removal of learning entities
• Mark learning complete
• Creation of and lifecycle management of Assessments (quiz and exams)
• Reporting of learning records using standard reports from SuccessFactors Learning
• Create user accounts for myLesson (GSK’s external version of SuccessFactors Learning)
• Execution of monthly/quarterly governance transaction processes
• Delivery of the above activities according to agreed SLAs and quality standards
• Ownership of service tickets to deliver on administration transactional processes for Blend LXP/SAP Jam for the following activities:
• Loading of non-SuccessFactors learning content through standard templates
• Execution of monthly/quarterly governance transaction processes as directed by KGC Technology Manager
• Delivery of the above activities according to agreed SLAs and quality standards 
• Work on updating the Myskill capability model by either creating a new model or reviewing the current cycle for updates.
• Identify and implement necessary workarounds to minimize risk and avoid deviations.
• Support SMEs with monthly quality check activities (for experienced associates).
• Create customized reports and dashboards as requested by BUs, including compliance and other periodic reports.
• Assist the L2 myLearning Tech Team in testing myLearning releases and other applications (e.g., AIR portal, Easygenerator).
• Support L&D Hub (Degreed) service tasks via ServiceNow.
• Deploy multiple language versions of courses using the language selector framework.
• Test and deploy multiple language versions of R&U/online content courses in the new R&U template in collaboration with the DLT Team.
• Serve as the primary point of contact for bulk myLesson user account creation and external item creation.
• Monitor bot performance, identify execution errors, and report issues to relevant stakeholders.

Basic qualification and skills:

• Any graduate.
• Min 3 to 4 years of experience.
• LMS administrator (SF preferred), Degreed & ServiceNow experience)

Skills

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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