Order to Cash Analyst Latam - Fixed Term 1 year

Business Introduction
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
 

Position Summary
You will support end-to-end Order to Cash (O2C) activities for Latam from our Costa Rica site. You will work closely with internal teams and customers to ensure invoices, payments, and collections are processed accurately and on time. We value people who are analytical, customer-focused, and ready to learn. This role offers strong career growth, meaningful impact on cash flow, and the chance to contribute to our mission of uniting science, technology and talent to get ahead of disease together.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
- Manage customer inquiries via phone, email, and shared inboxes with clear, polite communication.
- Process accounts receivable tasks in systems, ensuring invoices and payments are recorded correctly.
- Perform overdue analysis and support collections activities to reduce outstanding balances.
- Collaborate with internal teams to resolve billing or payment issues and escalate when needed.
- Meet performance targets and quality standards, while delivering a great customer experience.
- Prepare routine reports and contribute insights that support decision-making about receivables.

Responsibilities
- Respond to high volumes of customer contacts quickly and professionally.
- Reconcile customer accounts and identify discrepancies with attention to detail.
- Follow standard operating procedures for cash application and collections.
- Keep accurate records of interactions and actions taken in the system.
- Work with country and regional teams to support local requirements.
- Help improve processes by sharing ideas and participating in continuous improvement initiatives.

Why You?
Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
- Bachelor’s degree or equivalent in Accounting, Finance, Business Administration, or related field.
- At least 2 years of experience in accounts receivable, collections, deductions or O2C processes.
- Experience using ERP or financial systems such as SAP for receivables and cash application.
- Strong Excel skills for reporting and analysis.
- Clear verbal and written communication in English at B2 level or higher.
- Ability to work on-site in Costa Rica and maintain consistent schedules.

Preferred Qualification
If you have the following characteristics, it would be a plus:
- Experience handling collections for Latam markets.
- Knowledge of accounting principles and reconciliation processes.
- Proven track record of meeting KPIs and quality targets in a shared services environment.
- Familiarity with customer service channels, including phone and email ticketing.
- Clear verbal and written communication in Portuguese.
- Experience contributing to process improvement or automation projects.