Engagement Specialist (12 Months Fixed Term)

About the External Expert Engagement Organisation:

The External Expert Engagement Organisation is GSK’s central strategic capability to drive smooth, seamless and compliant engagement of external experts (i.e. HCPs etc.) and healthcare organisations (HCOs) across the globe. We are an integral part of Commercial Practices function with the objective to lead and provide HCP/O and External Expert Engagement subject matter expertise, supporting the delivery of Promotional and Non-Promotional external engagement programmes. 

The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise External Expert Engagement Hub service model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCP/Os and External Experts (EE) for cross-border and within country activities (e.g. Speaker programmes, Advisory boards, consultancies, HCO sponsorships etc.) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure.

Key Responsibilities

1. Support specific core HCP/O Engagement processes for aligned Business unit, Region, or LocalOperating Company.

• Maintain specific core HCP/O and EE engagement processes specific to enterprise HCP/O and EE requirements and aligned with GSK Code of Practice and relevant engagement policies and written standards.
• Delivery of operational activities to support specific therapy aligned HCP/O and EE engagements
• Ensuring customer queries are dealt with in a timely manner
• Ensure HCP/EE travel is booked compliantly in line with GSK policy.
• Maintain documentation compliance and retention to required standards
• Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3)
• Supporting a culture of continuous process improvements through regular end to end process reviews
• Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists)
• Ensure payments to HCP/Os and EEs are paid on time in accordance to GSK payment processes

2. Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/O and EE Engagement (in conjunction with Engagement Lead/Cluster Manager/Hub Director):

• Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.
• Adhering to quality monitoring frameworks to assure senior management of the delivery of HCP/O payment and TOV activities in accordance with internal standards and external regulatory and legal requirements.

Basic Requirements

• Ability to understand complex IT solutions
• Intermediate Microsoft applications capability e.g. PowerPoint, Excel, Word etc
• Attention to detail
• Fluent language capabilities relevant to the Region or LOC aligned to
• Excellent communication skills (both oral and written)
• Excellent stakeholder management skills
• Experience working in a diverse matrix environment

Preferred Experience

• Pharma Industry experience
• Knowledge of R&D clinical development and/or medical affairs
• Technical support specialists experience
• Project Coordination/management experience.
• Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.
• Self-motivated; works as part of a highly matrixed global team.

Skills

Adaptive Communication, Data to Insights, Digital Fluency, Problem Solving, Time Management, Work Execution

 

 

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

 

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

 

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact APACRecruitment.Adjustments@gsk.com. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.

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