Regional Key Account Manager (Contract)

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Our Regional Managed Enterprise team leads partnerships and accelerates growth with Grab's largest regional merchants, clients, and agencies. We are critical to Grab's vision of becoming Southeast Asia's super app by being indispensable partners to our most strategic regional accounts. Our focus is on driving business and commercial growth across the entire OneGrab ecosystem. We develop business strategies that allow us to serve our largest strategic partners, believing in creating mutually beneficial collaborations that enhance their business offerings and positively improves customers' lives.

Get to Know the Role

Reporting to the Head of Regional - Singapore Hub & Key Accounts , you will need to engage with existing leading advertisers directly & through their agencies. Your broader goal will be to manage and grow multi-million dollar annual revenue by strengthening relationships with top clients

You will develop short-term and long-term account management approaches to achieve revenue targets, and implement innovative/ integrated solutions to achieve results.

Beyond key accounts management, you will collaborate with leaders from various internal teams. These teams include Marketing, Transport, Food, Business Development, etc. You will work with them to create compelling advertising solutions. The goal is to secure and grow existing partnerships with regional and global clients.

This is a 1-year contract role and is fully onsite role at Grab's one-north office in Singapore.

The Critical Tasks You Will Perform

Account strategy and planning

• Develop strategic account plans covering client priorities, revenue goals, growth opportunities, risks, and key actions.
• Prioritize accounts and opportunities based on strategic value and growth potential.

Client relationship management

• Build trusted relationships with senior decision-makers, influencers and key stakeholders.
• Maintain regular engagement through business reviews and operational check-ins.

Revenue growth

• Protect and expand existing revenue.
• Identify cross-selling, upselling, geographic expansion (across SEA), and solution-extension opportunities.
• Build and maintain a qualified opportunity pipeline.
• Lead campaign renewals, support new proposals and commercial negotiations (when necessary)

Customer retention and satisfaction

• Monitor client satisfaction, service performance, and emerging requirements.
• Develop corrective action and recovery plans for accounts at risk.
• Strengthen client loyalty by consistently demonstrating measurable value.

Regional and global coordination

• Align country and regional teams around common objectives.
• Ensure consistent service standards and client experience across markets.
• Share account intelligence and best practices across regions.

Others

• Lead cross-functional conversations across teams to come up with OneGrab solutions, operations, service delivery, product, finance, and senior management.
• Secure internal resources and executive sponsorship for strategic opportunities.
• Maintain accurate account forecasts and opportunity records.
• Report account progress, risks, and required decisions to leadership.

Qualifications

What Essential Skills You Will Need

• 8+years of digital media planning & key accounts management experience
• Extensive experience working with regional and global brands directly and through media agencies
• Team Player with the ability to work across a matrix structure in a fast-paced environment.
• Track record of farming & growing accounts against targets on a quarterly or half yearly basis
• Great presentation skills, Upselling & Cross selling of campaigns & opportunities through data driven insights & reports

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.