Manager, Communications

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Communications team is a storytelling team at Grab, shaping our global narrative across diverse audiences, from media and influencers to policymakers and the broader community. The Communications team strategically partners with all business functions to ensure stakeholders understand and champion Grab's vision and goals.

Get to Know the Role

We are looking for an experienced Communications Manager to lead the development and execution of strategic communications programs for Grab Indonesia, with a particular focus on corporate reputation and financial services.

The role will translate complex business, financial, technology, regulatory, sustainability, and policy topics into clear and compelling narratives, while leading at least two communications workstreams and partnering with senior leaders and cross-functional teams to identify opportunities, manage reputational risks, and support effective communication in a fast-paced environment.

You will report to the Head of Communications. This role will be based on-site in the Jakarta office.

The Critical Tasks You Will Perform

• Develop and execute integrated communications strategies that strengthen Grab Indonesia's reputation and support corporate and financial services objectives.
• Create compelling narratives around business performance, innovation, partnerships, economic impact, financial inclusion, payments, lending, and the broader financial services ecosystem.
• Translate complex business, financial, technology, risk, policy, and regulatory topics into clear and credible communications.
• Advise senior leaders and business teams on messaging, reputation, media relevance, and communications opportunities or risks.
• Collaborate with business, product, marketing, legal, compliance, risk, public affairs, and regional teams to ensure accurate and consistent messaging.
• Develop communications plans and materials for announcements, product launches, partnerships, milestones, research, executive engagements, and corporate initiatives.
• Build strong relationships with business, financial, technology, policy, and mainstream media, while securing interviews, speaking opportunities, and thought leadership platforms.
• Lead media engagements, executive briefings, press events, stakeholder forums, media inquiries, and spokesperson preparation.
• Monitor emerging issues and lead communications responses to reputational risks, misinformation, incidents, and crises.
• Manage agencies, third-party advocates, performance measurement, reporting, stakeholder relationships, and regular communications planning.

Qualifications

What Essential Skills You Will Need

• At least 8+ years of experiences in corporate communications, public relations, corporate affairs, financial services communications, or a related field.
• Strong expertise in corporate reputation, strategic and executive communications, media relations, issues management, and crisis communications.
• Proven ability to communicate complex business, financial, technology, sustainability, regulatory, and policy topics clearly.
• Strong understanding of Indonesia's media, business, financial services, technology, and public policy landscape.
• Established relationships with business, financial, technology, policy, and mainstream media in Indonesia.
• Exceptional writing, editing, and storytelling skills in Bahasa Indonesia and English for diverse audiences.
• Strong judgment and stakeholder management skills, including advising senior executives and handling confidential or high-risk information.
• Strong project and agency management capabilities, with a proactive, agile, and collaborative approach in fast-paced environments.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.