Partner Acquisition & Partner Engagement Associate

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are GrabElectric. We are one of the largest Electric Motorcycle Rental Providers in Southeast Asia. We provide electric motorcycle rentals for active Grab partners to remain productive and contribute to the delivery services business in Indonesia. Our Partner Acquisition and Partner Engagement team is tasked with helping GrabBike partners who are currently struggling to perform On Bid activities due to not having a private vehicle, so they can remain productive and contribute to advancing the delivery services business. Currently, we have approximately 13,000 active partners spread across 11 major cities in Indonesia.

Get to Know the Role

You will be the bridge between our organization, internal departments, and external partners. You will empower a diverse team through inclusive mentorship and professional development. You will take a data-driven approach to track productivity, analyze performance trends, and design creative training or incentive programs. Collaborating with Operations and Marketing, you will align strategies across the business and keep management informed through clear reporting. Reporting to the Manager, you will be based at the Cakung Pool.

The Critical Tasks You Will Perform

• Perform regular tasks such as distributing Sales Leads to the Sales Acquisition Team under you.
• Perform sales activities to obtain as much sales lead data as possible from various channels such as social media, canvassing, driver-to-driver referrals, etc.
• Develop operational strategies and plans on a daily, weekly, and monthly basis to achieve established targets.
• Serve as a bridge between driver partners and management and vice versa to create the best service for driver partners.
• Coordinate with internal, external, and government parties, whether for conveying aspirations or for events organized and requiring the involvement of the three parties.
• Coordinate with B2B partners to fulfill driver supply to support cooperation with B2B partners.

Qualifications

What Essential Skills You Will Need

• 3 years of experience in sales, marketing, operations, quality assurance, or customer experience, within the automotive, car rental, manufacturing, ride-hailing, or community engagement sectors.
• Bachelor's degree in any field of study, or equivalent practical experience.
• English capability for daily conversation level
• Capability to break down complex technical problems and explain them in a simple, structured, and easy-to-understand manner.
• Experience in data analysis, with the ability to manage and extract insights from large datasets.
• Proficiency in Google Sheets (including advanced functions). Familiarity with Looker Studio (Google Studio).
• Structural thinking to identify causes and implement solutions.
• A collaborative team player who values diverse perspectives and works well with both our teams and external communities.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.