Kios Agent Freelance Ecosystem Lead

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know our Team:

Your team will be responsible for supply and demand generation within the Commission-Based Task (CBT) framework nationwide. Simply put, we build and manage a nationwide network of freelance agents to implement multiple field tasks for Grab. Our work covers multiple ecosystems—including merchant tasks, driver plans, and any new projects that Grab rolls out. We focus on recruiting the right agents, keeping them active, and managing our operational channels to ensure all tasks are completed smoothly.

Get to Know the Role:

You will develop the nationwide strategic growth plan for the Merchant Ecosystem and agent acquisition within the CBT framework. We are looking for a strategic, execution-oriented leader with commercial acumen to increase sales pipelines and a proven track record of guiding operational teams to exceed targets. Based onsite at the Jakarta office, you will report directly to the Manager.

The Critical Tasks You Will Perform

• Manage the end-to-end task pipeline targeting the Merchant Ecosystem. Specifically, guide to use of Merchant Self-Served Ads, AI tools, and future ecosystem tasks. This is to achieve monthly active agent and completed task targets.
• Design and implement strategic plans for cross-task agent acquisition, expanding the agent network beyond the merchant persona to support broader CBT needs.
• Produce and deploy targeted strategies to boost each task channel within the MEX and agent pipeline to increase overall task completion and agent productivity.
• Directly manage the daily operations of each channel within your pipeline, leading the three core operational tracks (Team Support, Team Tele, and Team Representative Office) to eliminate ground execution blockages.
• Collaborate with regional Area Sales Managers (ASMs) to systematically ingest local merchant leads and integrate them into the MEX task pipeline.
• Conduct in-depth analysis on pipeline health and channel productivity, transforming field insights and data into relevant campaign adjustments or policy recommendations.
• Maintain good relationships with internal Grab vertical task owners and external clients to ensure seamless delivery and transparent performance reporting.

Qualifications

What Essential Skills You Will Need

• Minimal Bachelor's degree with 6+ years of professional experience in insurance/agency management, FMCG commercial leadership, or MLM corporate management.
• An established network of contacts to build a freelance agent ecosystem from scratch.
• Experience managing the entire freelance agent lifecycle from strategic recruitment to boosting productivity through targeted tasks and field missions.
• Understanding of supply chain management, specifically in balancing supply-demand dynamics, workforce distribution, and channel pipelines.
• Mature leadership style with proven experience directly managing structured field or operational teams (e.g., customer support, telemarketing, or regional branches).
• Data-driven and comfortable conducting in-depth pipeline data analysis, tracking channel productivity, and preparing performance reports (MS Office, Google Workspace).

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.