Territory Sales, Friends on Ground, Central Region

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

We're looking for a Territory Team Lead to be the face of Grab for our unmanaged merchant partners. This is an important role that goes beyond traditional account management; you will be our "Friend on the Ground," building genuine relationships, solving problems, and empowering merchants to grow their businesses with Grab. You will be the bridge between our strategic goals and the on-the-ground reality, driving the success of our Sales Management initiative in your designated area (i.e Ayutthaya or Nakhon Pathom).

The Critical Tasks You Will Perform

• Direct Engagement: Face-to-face engagement with merchant partners, conduct regular visits, build relationship, and embody the human connection we value.
• Resource Management: Deploy any assigned resources to maximize our reach and support for unmanaged merchants.
• Build Trust: Foster strong, lasting relationships by understanding merchants' needs and acting as their reliable point of contact after your agents.
• Empower Merchants: Educate partners on how to use Grab's tools (e.g., Merchant App, marketing features, dashboards) to help them grow their business.
• Champion Feedback: Systematically gather feedback from merchants and channel it back to our teams (product, operations, support) to improve.
• Lead, coach, and motivate the Field Executives (FoG Agents) team to achieve their GMV and merchant growth targets.
• Conduct regular team meetings to review progress, address challenges, and share best practices.
• Train continuous development of team members.
• Monitor individual agent performance and ensure the quality of every merchant interaction.
• Monitor KPIs, including merchant engagement rates, satisfaction scores, issue resolution time, retention rates, and tool adoption.
• Analyze & Optimize: Use data to identify trends, pinpoint areas for improvement, and celebrate success stories within your area.
• Be a Local Expert: Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.
• Cross-Functional Collaboration: Work hand-in-hand with teams like Sales, Operations, Marketing, and Product to ensure a seamless and positive merchant experience.
• Advocate for Partners: Act as the voice of our merchants within Grab, ensuring you consider their perspectives in strategic decisions and product roadmaps.

Qualifications

What Essential Skills You Will Need

• 3+ years of experience in a sales or account management role
• Have experience in communication and relationship management.
• Native in Thai and Good in English.
• Knowledge of the local market and business landscape in [Ayutthaya or Nakhon Pathom].

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.