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Customer Onboarding Strategist, Acquisitions, Google Customer Solutions (Mandarin, English)
GoogleSydney NSW, Australia2+ years
Apply Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Shanghai, China; Beijing, China; Shenzhen, Guangdong Province, China.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to communicate in Mandarin and English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in launching and managing paid digital advertising campaigns, and other digital marketing platforms.
- Experience working with channel business, advertisers, agencies, or clients.
- Experience assessing client needs and achieving goals via sales techniques, including questioning and objection handling.
- Experience in the application or gaming industry.
- Ability to manage and prioritize a portfolio in an advertising or media business context to drive growth.
- Ability to build narratives and utilize storytelling as a client engagement strategy.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will partner with new customers during their onboarding period to establish goals and strategies for their products and services. You will manage a portfolio of new customers for six months, driving growth for the next generation of Google clients. You will work within a collaborative team, leveraging creativity to transform businesses. You will utilize your expertise in product knowledge, consultative sales, and account management while working cross-functionally with Acquisitions, Product, Program, and Same-Store teams.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Build and manage relationships with clients to develop an understanding of their business issues, marketing objectives, and metrics.
- Collaborate with internal and external stakeholders to ensure workflows and projects are completed on time and to standard.
- Achieve growth goals through the presentation of Google advertising solutions that help clients meet their marketing objectives.
- Develop data-driven analysis and consultative recommendations that align with customer goals and quantify impact opportunities.
- Maintain an understanding of how Google advertising products meet a wide range of marketing objectives.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.