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Vendor Manager, YouTube Trust and Safety, ML Ops
GoogleSan Francisco, CA, USA5+ years
Apply Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in business/product operations and strategy.
Preferred qualifications:
- Experience with AI enabled solutions including Agentic AI across text and multi-modal applications for self-help support and troubleshooting use-cases.
- Experience working within Trust and Safety escalations.
About the job
YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.
As a Service Delivery Manager within YouTube Trust & Safety (T&S), you will be a key architect in keeping the platform safe. You will lead end-to-end vendor operations, supporting fluid automation efforts and innovating with AI to bring new efficiencies to human-led operations. This role is not just about managing performance; it is about driving the long-term strategy for how YouTube protects its community worldwide.
In this role, you may be exposed to graphic, controversial, or offensive video content during team escalations, in line with YouTube’s Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $111000 - $160000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Identify and evaluate opportunities to incubate with AI and advance the enforcement capabilities. Synthesize analysis to deliver actionable, insightful, data-driven recommendations.
- Oversee third-party vendor partners and their dedicated associates supporting the account by monitoring Key Performance Indicators and vendor scorecards, develop business cases to drive logistics process improvements, and aligning and prioritizing initiatives in a dynamic environment with multiple interdependencies.
- Develop and maintain the overall workflow strategy, identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
- Structure/execute operational and strategic initiatives for YouTube T&S Vendor Operations by developing plans, gathering/synthesizing relevant data, leading analyses and developing recommendations.
- Collaborate with cross-functional teams (including engineers, product managers, policy experts, etc.) to explore and experiment with AI technologies and approaches, develop a roadmap, lead proof-of-concepts and scaled solutions.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.