Bilingual Customer Service Representative (Spanish)

Your Impact at GEICO   

As a Bilingual (Spanish/English) Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.     

Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad.  

What Makes This Opportunity Exciting?    

• Compensation & Incentives:    

  • Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually).    

  • Differentials: +10% Bilingual Skill; +10% for evening shifts; +20% for weekends.   

• Benefits:  

  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).  

  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).  

  • 401(k) with up to 6% match, vested immediately.  

  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).  

• Professional Growth:   

  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. 

• Workplace Flexibility:   

  • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.   

  • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.   

  • Office Location: 3050 ML King Jr. Way, Tucson, AZ 85713

How You’ll Make a Difference   

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.    

• Problem Resolution: Resolve customer concerns, ensuring a positive experience.    

• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.    

• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.     

What We’re Looking For   

• Experience & Qualifications:   

  • 1 year of customer-facing experience preferred. 

  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.  

  • Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).   

  • High School Diploma or GED required; College degree preferred.    

  • Fluency in Spanish and English required.   

• Core Skills:   

  • Strong customer service, interpersonal, problem-solving, and empathy skills.    

  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.    

• Availability:   

  • Available to work evenings, weekends, and holidays.