Job Description Summary

The Senior Install Base Product Engineer for Ultrasound Transducers is responsible for the technical ownership, performance, and lifecycle management of GE HealthCare’s installed base of ultrasound probe products. This role serves as a key technical leader, bridging design engineering, manufacturing, quality, service, and sourcing to ensure customer satisfaction, product reliability, and manufacturability.

The engineer will lead cross-functional efforts to troubleshoot field issues and address design-related manufacturability challenges, execute engineering changes (ECR/ECO), and drive resolution of quality events, including non-conformances, CAPAs, and supplier changes. This role requires a broad engineering background, strong systems-level thinking, and the ability to effectively collaborate with global teams to sustain product performance and ensure continuity of the installed base throughout its lifecycle.

At our State College site, teams design, manufacture, and service diagnostic medical ultrasound transducers (probes) used across a wide range of clinical applications including surgery, urology, cardiology, and radiology. As a high-mix, low-volume, regulated manufacturing environment, the site combines advanced engineering, precision manufacturing, and lifecycle support to deliver critical imaging technology that enables clinicians to make real-time decisions in patient care.

Job Description

Key Responsibilities

Product & Install Base Ownership

• Own the technical performance and integrity of the Design History File (DHF) for assigned ultrasound transducer products, ensuring alignment and sustainment throughout the product lifecycle

• Serve as the primary engineering point of contact for install base health, reliability, and design-driven manufacturability

• Drive prioritization of issues based on customer impact, risk, and business needs

Engineering Change Management (ECR/ECO)

• Define, scope, and execute Engineering Change Requests (ECRs) and Engineering Change Orders (ECOs)

• Evaluate design, process, and supplier changes for impact on patient safety, quality, cost, and the installed base

• Drive cross-functional alignment and approvals for changes

• Ensure robust documentation, qualification, and implementation of changes

Quality & Compliance Support

• Lead and support non-conformances (NCs), investigations (INVs), and corrective and preventive actions (CAPAs)

• Perform root cause analysis and ensure effective corrective and preventive actions are implemented

• Partner with Quality and Regulatory teams

• Support audits, inspections, and post-market surveillance activities

Supplier & Procurement Support

• Support supplier-related investigations and technical issue resolution

• Evaluate, qualify, and approve Supplier Change Requests (SCRs)

• Collaborate with Supplier Quality and Sourcing on supplier performance improvement

• Provide technical guidance for component selection, obsolescence management, and redesign

Cross-Functional Leadership

• Lead cross-functional problem-solving efforts across engineering, quality, manufacturing, supply chain, and service

• Influence decision-making without direct authority

• Act as the voice of the install base in design and strategic discussions

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering, or a related field

• 6 years of experience in product engineering, manufacturing engineering, or sustaining engineering

• Experience troubleshooting product issues and driving root cause analysis

• Experience with structured problem solving and engineering change management (ECR/ECO)

• Experience supporting quality investigations (CAPA, NCs, complaints)

• Proven ability to operate in cross-functional engineering environments

• Strong systems-level thinking and analytical capability

Preferred Qualifications

• Experience in design, manufacturing, or sustaining engineering of medical devices

• Familiarity with ultrasound transducers or similar electromechanical systems

• Knowledge of High-density interconnects, flex circuits, or cable assemblies

• Understanding of design controls and post-market surveillance

• Experience working with suppliers in global manufacturing environments

• Experience with supplier change requests and component qualification

• Familiarity with FDA (21 CFR Part 820) and ISO 13485

• Background in Reliability engineering or field performance analysis

• Lean Six Sigma

• Red X problem solving

• Excellent communication and collaboration skills across functions and cultures

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