Roles and Responsibilities 

• Client facing individual responsible for the delivery of consultancy services at a client site(s). 

• Plans, leads and delivers clinical command center programs, ensuring high quality delivery within area of responsibility and client satisfaction. 

• Manages program deliverables, timelines, risks and resource requirements. 

• Uses sound judgement to make decisions and solve moderately complex problems or tasks with client team or project team. 

• Develops and demonstrates specialized knowledge related to patient flow, quality, hospital operations and clinical practice in hospitals and non-hospital settings. Serves as a resource for best practices and quality. Has awareness of latest technical developments in own area. 

• Establishes credibility quickly, develops deep client relationships and engages with client stakeholders at all levels including executive-level sponsors and front-line caregiver teams. 

• Brings new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Leverages internal and external sources to own function to arrive at decisions. 

• Acts as a resource for colleagues with less experience. Works to build consensus. Leverages persuasion skills to influence others on topics within field. 

Required Qualifications 

• 3-5 years of experience in hospital patient flow and/or consulting serving major US health systems. 

• Role requires experience in healthcare consulting and knowledge of hospital operations. 

• Demonstrated project management expertise or certification. 

• Experience creating impactful executive client facing communications and presentations. 

• Experience driving change using Change Management tools, LEAN or Six Sigma. 

• Experience leading teams, delivering feedback and coaching successfully. 

• Highly proficient in Microsoft Office Suite, especially Excel and Power Point. 

• Able to travel to customer sites on a weekly basis Monday-Thursday. 

Desired Characteristics 

• Deep analytical skills 

• Hands-on experience with data mining and analysis tools, such as SQL.

• RN, MBA or Master’s Degree