Strategy & Programs Manager

Global Sales Services & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales & services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.

About this role:

The Technology Workflows team is part of the Service Technology team in GSSO, equivalent to an incubation centre for MVP solutions / proofs of concept aimed at solving high business impact, unstructured problem statements. The team works with cross-functional partners including but not limited to front-line Services, Sales and R&A to improve value delivery to Gartner’s clients and/or improve the effectiveness and/or efficiency of Gartner’s internal processes.

What you’ll do:

• Stay connected with CSO/ES priorities and track strategic initiatives to help shape process.
• Proactively identify areas of impact in workflow and coordinate with product to support development and implementation.
• Establish a cadence of workflow observations to systematically identify pain and fissure points in CSO/ES workflow and proactively inform business and product.
• Receive and track various requests/asks from CSO/ES and partner with operations teams to define and understand them, preparing to validate priority in governance meetings.
• Maintain and drive agenda of weekly operational reviews and biweekly technology prioritization meetings with CSO.
• Ensure internal coordination on development for CSO/ES so that business perceives Service Tech as a cohesive team working on their top priorities.
• Partner with product analytics to proactively generate insights to inform and drive problem solving to product, change management and business.

What you’ll need:

• Graduate with 4+ years of professional experience in related roles
• Champion mindset – innovative by nature, optimistic and driven to only accept the best for the business.

• Strong qualitative and quantitative problem-solving skills; excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.
• Outstanding project management skills with an ability to run complex projects, meet deadlines and prioritize workloads.  
• Excellent written and verbal communication skills; ability to create and deliver effective dashboards, decks and updates for use by multiple levels of staff, up to and including the executive level.
• Strong influencing skills; ability to create alignment on objectives, vision and plan in a fast paced, heavily matrixed organization. Ability to manage stakeholders.
• Strong interviewing/focus group and surveying skills to determine identify best practices, barriers, opportunities and to synthesize those with relative importance and make recommendations.  Ability to apply these skills both to clients and Service Delivery associates.
• Very strong Excel and PowerPoint skills with strong presentation skills both to service and executive leadership.
• Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

#LI-AS14 #GSSO

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:111742

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.