Data Analytics Lead

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which are delivering approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function, industry and market sector around the world.  

About this role: 

This role is part of the GSSO’s Process and Program Analytics team. We innovate the way the Sales and Services teams help clients receive value and enable smarter decision making by functional leaders who are our clients. This role would entail supporting cross-functional efforts to proactively uncover new ideas, opportunities, and strategies on the way we function as a Global Sales and Services Operations organization to drive higher client retention. You will also have opportunities to work on several business initiatives and contribute to problem solving, leading to continuous improvement. You will work with senior stakeholders and provide analytical insights to solve business problems. This is an excellent opportunity providing exposure around problem solving, stakeholder management and leadership thereby delivering exceptional business impact defined in terms of client retention and Sales & Service team productivity.

We are looking for a Data Analytics Lead to help innovate and continuously improve Sales & Service productivity and effectiveness. This is a high visibility, high impact role, and a great platform to make a disproportionate impact on our clients’ and Gartner’s future success. The lead role will take responsibility to identify gaps, prioritize the key ones with leadership and design improvements (processes, tools, and/or metrics) that lead to improved client retention and increased efficiency & effectiveness within the Global Sales and Services teams.

What you’ll do: 

• Work with senior stakeholders to define problem statements, provide initial scope, and bring together cross-functional teams to help problem-solve and drive execution

  • Lead end to end cross-functional global projects that drive strategic priorities across Gartner. These could be in phases including

    • Initial data exploration, solution framing, and alignment with service leadership

    • Designing and executing pilots with smaller groups if and as needed

    • Gathering relevant inputs through interviews or focus group discussions

    • Synthesizing the learnings, designing the scale up solution and helping implement it

    • Support strategic decision making through a deep understanding of the business supported by descriptive analysis (quantitative and qualitative), proof-of-concept curation, and effective prioritization

  • Drive problem solving while ensuring the right stakeholders and teams are involved at the right stage

  • Identify key stakeholders for your initiatives and build TBVA with them so you can play a role shaping their team’s strategy and priorities

  • Drive transparency and clear communication across projects

  • Ensure successful roll-out of projects by working with cross-functional teams across L&D, Comms, Ops, etc.

• Contribute to other GSSO priority initiatives depending on business need. Example responsibilities include:

  • Create, compile, and analyze ideas for service improvement. Analyze and evaluate based on customer, financial, Service associate, and competitive considerations – depending on the nature of the project.

  • Lead plans to roll out programs including partnering with communications and Learning & Development.

  • Effectively engage and influence a wide range of stakeholders in solving cross-functional problems and capitalizing on opportunities.

  • Collaborate across Strategy & Operations, Services & Delivery, Sales, Product, and Research & Advisory teams to bring these solutions to our service and delivery teams in a coordinated way

  • Enable decision making through relevant data analytics for the specific problem statement(s)

What you’ll need:

• Bachelor’s Degree required, preference for graduation in Engineering, Mathematics or Statistics. Masters degree and / or MBA would be nice to have 

• 5+ years of professional experience in related roles

• Strong qualitative and quantitative problem-solving skills; excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights. 

• Strong experience with one or more of: SQL, PowerBI, and/or Python 

• Champion mindset – innovative by nature, optimistic, and driven to only accept the best for the business

• Outstanding project management skills with an ability to run complex projects, meet deadlines, and prioritize workloads

• Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously

• Excellent written and verbal communication skills; ability to create and deliver effective dashboards, decks, and updates for use by multiple levels of staff, up to and including the executive level

• Strong influencing skills: ability to create alignment on objectives, vision, and plan in a fast-paced, heavily matrixed organization. Ability to manage stakeholders

• Very strong Excel and PowerPoint skills with strong presentation skills both in service and executive leadership

• Knowledge of the Gartner Sales and Service functions or experience in delivering directly to a client is a strong plus

• Experience and flexibility of working in a global set-up is critical to have

• You want to engage senior, global clients in strategic discussions leading to programs that directly impact Gartner’s top and bottom line

• You are excited about representing business information in a clear and concise manner, and are excited about building solutions that enable the business to grow

• You love solving business problems leveraging data, analytics, and qualitative insights

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

• Collaborative, team-oriented culture that embraces diversity 

• Professional development and unlimited growth opportunities

#LI-MP4 #GSSO

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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Job Requisition ID:112637

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