Sr Software Engineer (4-7 yrs of exp in ITOM, CMDB, CSDM & ITSM)

About Gartner IT: 

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this Role:

We are looking for a motivated and well-rounded ServiceNow Developer with strong technical expertise and a passion for building scalable solutions. You will work closely with stakeholders, architects, and business analysts to design, develop, and implement ServiceNow solutions that drive continuous improvement across Gartner.

What You’ll Do:

• Design, develop, and implement solutions within the ServiceNow platform following best practices.

• Provide guidance to junior developers and participate in code reviews to ensure quality and compliance.

• Conduct code reviews to ensure code quality based on ServiceNow best practices.

• Proactively identify issues, troubleshoot issues and provide fixes, work on Support tickets.

• Help stakeholders adopt to new features of ServiceNow.

• Maintain knowledge of the latest ServiceNow features.

• Document processes or Technical Design Documents.

• Work closely with the stakeholders and the ServiceNow Product owner, ServiceNow Architect and Business Analyst to build solutions.

What You’ll Need:

4-7+ years’ experience in software development in ServiceNow

Must Have:

• Hands-on experience working on ITOM (Discovery, Service Mapping, CMDB, CSDM, Event Management, Service Graph Connectors), HRSD (Employee Centre), ITSM Pro (Virtual Agent, Predictive Intelligence, Performance Analytics). Experience in end-to-end implementation or major enhancements in at least two of these areas.

• Possess advanced ServiceNow Technical skills - Business Rules, Script Includes, Client scripts, UI Policies, ACLs, Import Sets, Transform maps, MID Server configuration.

• Worked on Integrating ServiceNow with other tools.

• Understanding of Generative AI and LLM’s including Agentic AI framework from ServiceNow.

• Experience guiding junior developers.

• Experience collaborating with Business Analyst and Architect to provide solutions and estimate level of effort.

• Familiarity with Agile development practices and tools (e.g., Jira).

• Good communication skills and interpersonal skills.

• Certifications: Certified ServiceNow Administrator, Certified Implementation Specialist in ITOM or HRSD or ITSM / Certified application developer.

Who you are:

• Effective time management skills and ability to meet deadlines.

• Excellent communications skills interacting with technical and business audience’s.

• Excellent organization, multitasking, and prioritization skills.

• Intellectual curiosity and passion for technology, with a willingness to embrace new ideas and master concepts rapidly.

• Commitment to delivering high-quality solutions on time and within budget.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

#LI-PM2

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:105437

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