Team Lead, Conference Business Operations (Tech Admin)

About this role:

We’re looking for a highly motivated individual who will be responsible for both executing and supporting the delivery of the critical technologies necessary to provide best-in-class conference experiences.

The Business Operations Team Leader will be responsible for performing setup and configuration tasks, ensuring the quality of team deliverables, supporting day-to-day team execution, and partnering across teams to improve processes and delivery outcomes.

What you will do:

• Set up and configure critical conference technologies, delivering evergreen technology availability and best-in-class experiences.
• Perform quality assurance testing, data audits, investigations, and remediation to ensure high-quality outcomes.
• Support day-to-day team delivery, ensuring timelines, priorities, and expectations are met across conferences.
• Review work outputs to ensure accuracy, consistency, and alignment to standards.
• Act as an escalation point for operational issues and support problem resolution.
• Provide guidance, coaching, and support to team members to improve performance and execution.
• Support the onboarding and training of new team members on processes and best practices.
• Identify opportunities for process improvements and support implementation of solutions that enhance efficiency and quality.
• Provide visibility into team progress, risks, and deliverables through regular tracking and communication.
• Collaborate with cross-functional teams to support successful conference delivery.

What you will need:

• 5-7 yrs of experience
• Bachelor’s Degree or equivalent.
• Strong verbal and written communication skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and ability to handle more complex operational scenarios.
• Experience supporting or guiding others in delivery, including coaching or training.
• High level of accountability with ownership of both individual and team deliverables.
• Ability to work independently and as part of a team to deliver high-quality outcomes.
• Strong English verbal and written communication skills.
• Willing to travel up to 5% of the year, supporting global conferences.

#LI-SM4

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:111249

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