Senior Operations Specialist

Company Overview:

Role:

Qualification/Skills:

• Own project plans for ORI initiatives from intake through post-launch review — defining scope, milestones, dependencies, success criteria, and risk posture.
• Serve as the primary point of accountability for delivery quality and on-time execution across assigned programs.
• Proactively identify and resolve cross-functional blockers before they impact launch readiness.
• Make judgment calls on prioritization, scope management, and risk mitigation within their portfolio.

• Lead structured impact assessments across workflows, tooling, staffing, SLAs, and member experience.
• Develop and maintain risk-based readiness frameworks and launch checklists.
• Identify operational failure points and own the mitigation strategy.
• Provide formal readiness assessments and go/no-go recommendations to the Manager.

• Serve as the team's deepest SME across all active ORI initiatives — product launches, growth programs, and brand partnerships.
• Translate complex operational requirements into clear, actionable guidance for stakeholders at all levels.
• Maintain comprehensive institutional knowledge of ORI's initiative portfolio.
• Represent ORI as the expert voice in cross-functional planning sessions and executive reviews.

• Own ORI's enablement infrastructure — SOPs, playbooks, launch readiness checklists, and training programs for ops stakeholders.
• Ensure enablement materials are scalable, evergreen, and built for teams that will execute independently after handoff.
• Identify systemic gaps in documentation coverage and develop solutions proactively.
• Set the quality standard for enablement outputs across the team.

• Influence upstream decisions — in product, marketing, and partnerships — that have downstream operational implications.
• Advocate for ORI's priorities and capacity in planning forums and stakeholder discussions.

• Provide day-to-day guidance and task direction to the Operations Specialist.
• Serve as a thought partner and sounding board when the OS navigates complex or novel situations.
• Model strong project management practices, documentation standards, and cross-functional communication norms.

• Lead root cause analyses for operational breakdowns.
• Drive post-launch stabilization and time-to-stability improvements.
• Recommend process, staffing, or tooling adjustments based on performance data.

• Owns end-to-end delivery accountability for assigned initiatives.
• Makes independent judgment calls on prioritization, scope, and risk mitigation.
• Advises the Manager on go/no-go readiness, resourcing gaps, and team capacity.
• Resolves most issues autonomously; escalates only the highest-severity risks.

Qualifications:

• 3-5 years experience in operations, member operations, program management, implementation, healthcare operations, or operational strategy.
• Demonstrated track record of owning and delivering complex, cross-functional initiatives independently.
• Deep experience designing operational enablement programs such as SOPs, playbooks, and training frameworks at scale.
• Strong executive communication skills; able to synthesize complexity and present clearly to senior audiences.
• Strong risk management and systems-thinking capability.
• Experience providing informal guidance or direction to junior team members.
• High comfort with ambiguity; proven ability to create structure and drive clarity where none exists.
• Experience in a high-growth, fast-paced environment with competing priorities and evolving workstreams.

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create calendar, actionable, human experience.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship– we own outcomes and drive results.
  • We act with urgency and precision
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission– and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision– data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us: