Senior Content Designer

Company Overview:

Role:

Key Responsibilities: 

• Product copy across all touchpoints including in-app flows, onboarding, member communications, notifications, action plans, empty states, error handling, and more
• Brand voice stewardship: define, evolve, and defend Function's voice across surfaces and contributors
• Cross-functional collaboration with Design, Product, and Clinical to ensure copy is accurate, human, and on-brand. Always flagging inconsistencies, and raising copy-related edge cases early in the process
• UX writing upstream of design decisions. You’ll shape the full experience
• Data-informed iteration such as A/B testing, member feedback, and performance data as tools for continuous improvement
• Editorial review: You’ll raise the standard of copy org-wide, not just your own output

Qualifications/Skills: 

• 5+ years of UX writing or product copywriting experience, ideally in a consumer health, wellness, or complex-product context with a portfolio that demonstrates range 
• Fluency across copy types with a consistent quality across all of them: in-product flows, email, campaign headlines, onboarding, error states 
• Strong instinct for voice and tone calibration. You can write warmly and precisely for a member reading a sensitive health result, and sharply for a conversion moment, knowing which is which 
• Experience in health, wellness, or clinical tech is a meaningful differentiator: comfort with medical terminology, regulatory constraints, and high-stakes information hierarchies
• Collaborative by default. You work closely with designers, PMs, and clinicians, and make the work better through that friction
• Comfort working directly in Figma, managing your own workload across multiple concurrent projects, and writing copy that doesn't need a lot of hand-holding to land.
• You have an AI-native mindset, understanding how LLMs generate language, where they produce noise, and how to work with and around them deliberately
• You use AI tooling actively. Claude, Cursor, or equivalent — to accelerate ideation, draft generation, and iteration without sacrificing voice quality
• You can design content for agentic experiences. You've thought carefully about how a product communicates when the system is doing the work, not just responding to a prompt
• You think critically about AI-generated copy: you know when it's useful scaffolding and when it's eroding the voice, and can act accordingly

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create calendar, actionable, human experience.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship– we own outcomes and drive results.
  • We act with urgency and precision
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission– and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision– data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us: