Head of Operational Resilience & Continuity

Role: Head of Operational Resilience & Continuity

Function: 1st Line Risk Team

The objective of the First Line Risk team is to execute effective risk and compliance management using the tools set out in the Risk Management Framework that enable the business to identify, assess, control and monitor compliance risk. The First Line Risk and Control team should aim to manage risk within the appetite of the business, our clients, and regulators.

Role Description 

This role has been created in order to significantly influence key areas including but not limited to operations, information technology, procurement, human resources, and Risk.

The Head of Operational Resilience & Continuity will be accountable for ensuring key components of framework are delivered, working closely with functions across the organisation, enabling arrangements for managing operational resilience and that appropriate measures are in place to meet regulatory obligations.

Specific Role Responsibilities  

Accountable for embedding operational resilience & Continuity across the ogansation, the candidate will be the point of contact for implementation of operational resilience & continuity, as FNZ develops and implements the Framework and Plan. Running the day-to-day operations of the operational resilience team, related to FNZ Important Business Services, understanding service and resource mapping, control performance and seeking to learn lessons from any vulnerabilities, issues, or incidents to feed into the overall resilience framework and plan.  

Other skills required include: 

• Manage the end-to-end business process mapping of FNZ key services, and mapping of their business processes to underpinning resources (people, facilities, technology and third parties)  

• Define and manage impact tolerances through engagement with required key stakeholders.  

• Define and manage testing of scenarios and on-going test planning.   

• Develop an Operational Policy, reflecting the required processes, procedures, and controls to ensure FNZ is prepared for and can meet regulatory requirements for operational resilience.  

• Identify risks to the continuity of business operations and services to clients through regular self and threat assessments.  

• Understand the potential impact of those risks to all stakeholders across the FNZ ecosystem and supply chain.  

• Collaborate with the Operational Risk team on identification and management of business continuity related risks, Drive synergies with existing risk programs, and effective governance oversight of the Operational Resilience program. 

• Support execution of the Crisis Management and Business Continuity programs  

• Provide meaningful challenge to the business to drive ownership and accountability of business continuity deliverables. 

• Drive training, awareness, and major event preparedness 

• Provide inputs and reports to FNZ governance and Risk committees, Board, executive management, and regulatory bodies. 

Functional Area Responsibilities 

The role holder will leverage operational and resilience risk frameworks to validate the completeness and assessment of resilience risks and controls, including regular self-assessments, risk and control assessments and scenario analysis. Ensuring the suitability and readiness of Business Continuity arrangements, and that critical risks and threats are identified, appropriately understood, assessed, managed and monitored.  

Candidates should have strong experience within a technology and/or information security risk role and have implemented/managed control frameworks in relation to technology and information security risk.  Prior resilience experience, ideally within a financial services or technology-focused organisation would be highly advantageous.  Candidates require the ability to present at Board level, alongside the tenacity and stakeholder management skills to successfully influence cross organisationally the delivery of the operational resilience framework and controls. Candidates should have the ability to translate technical details into business language for a non-technical audience.  

Experience required 

The candidate will understand operational resilience industry and framework requirements, possess awareness of the FNZ service offering and client base, be able to assist the business in determining the importance of these services and processes internally, and will understand the relationship to underpinning resources (e.g., Technology, People, Facilities and Third Parties). They will be / have an:  

• Experienced Risk specialist with significant experience across complex organisations in a leadership capacity.  

• Strategic and commercial awareness with a good level of technological experience gained within a Risk management environment translating meaningful MI to senior management. 

• Ability to engage and motivate business wide stakeholders, adaptability to internal changes and an evolving external landscape.  

• Enquiring mind across a risk centric environment.  

• Resilient individual who is passionate about delivering value added solutions to the operational resilience model. 

• Bachelor’s Degree, or equivalent professional experience; Master’s degree preferred in Business, Technology, Finance, and/or Organisational Resilience, or equivalent professional experience.  

• Experience in Business Continuity / Operational Resilience (ideally in financial industry) 

• Demonstrated leadership capabilities in multiple roles.  

• Familiarity with relevant industry regulations  

• Demonstrated capability to manage activities related to business impacting risks and operational resilience, including leadership, a sense of urgency and the ability to perform well under pressure and in conditions of uncertainty. 

• Ability to lead and influence decisions and actions of others, including internal business partners, external stakeholders, and senior management. 

• Ability to prioritize against many competing interests in an environment of constant change. 

About FNZ Culture  

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork.  

That’s why we value the strength and diversity of thought in our global team.  

The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world. 

Customer obsessed for the long-term  Think big and make an impact   Act now and own it all the way  Challenge, commit and win together 

Read more about The FNZ Way and our values: www.fnz.com/culture 

Opportunities 

• Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact.  

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies; 

• Working in a flexible and agile way that meets the needs of the business and personal circumstances;  

• Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority; 

• We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC. 

Commitment to Equal Opportunities  

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.  

In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us. 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.