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Senior Billing Specialist
FieldnationDhakaSenior3+ years
Apply Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
Field Nation’s Accounts Receivable team is growing to continue offering the most efficient and streamlined support to both internal and external stakeholders. As a Senior Billing Specialist, you will play a critical role in ensuring accurate and timely billing processes for an important selection of customers, supporting positive relationships, and contributing to the organization’s overall financial health and operational efficiency.
What you'll get to do:
What You'll Do
Review and process invoices for a select portfolio of customer accounts, ensuring timely and accurate billing
Serve as primary point of contact and subject matter expert for billing-related inquiries, providing exceptional support and timely resolution to internal and external customers
Research and resolve billing discrepancies, collaborating and coordinating with internal departments and stakeholders
Monitor accounts receivable aging, following up on outstanding balances and escalating as needed
Reconcile billing data between the Field Nation platform and accounting ERP Netsuite
Analyze and provide weekly and monthly reporting on assigned customer accounts, including status updates, trends, and key issues to Accounts Receivable Manager, Controller, and internal stakeholders
Proactively identify and recommend process improvements to billing with a goal to improve overall billing efficiency, accuracy, and customer experience
You might be a good fit if you have:
Exceptional proficiency in oral and written English - a must
3+ years of previous accounting experience, preferably Accounts Receivable
3+ years of Customer Service experience along with a high degree of comfort with public speaking
Ability to work night shift
Strong critical thinking and problem solving skills
Salesforce and Netsuite knowledge is a plus
Experience communicating by phone with English speaking customers
Position Type/Expected Hours of Work:
Office Location:
Salary Range:
Why we think you'll love it here:
At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.
1. Compensation & Financial Rewards
Because hard work should feel like winning.
2. Health & Wellness
Your body, mind, and family matter.
3. Daily Operations & Office Perks
4. Professional Development
5. Culture, Events & Time Off
Fostering work-life balance and strong team connections.
Why Field Nation?
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.