Operations Support Specialist

About Operations: 

Having many products and countries, we need to make sure everything runs smoothly. As the operation team, we help supervise operations across Fever teams and identify and prioritize needs. Our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all stakeholders.

We are seeking a highly motivated, organized, and adaptable individual to join our company as an Operations Support Specialist. You will play a crucial role within the global operations team, ensuring smooth workflows by managing vendor communications, purchase orders, and payment tracking. You will collaborate closely with internal teams such as Procurement and Finance, gaining a comprehensive view of our global operations while providing essential administrative support that allows our strategic and analytical teams to focus on growth.  

Your proactive nature, flexible "think outside the box" mindset, and ability to efficiently manage and prioritize backlogs are exactly what we are looking for.

About the Role: 

We are looking for an Operations Support Specialist who loves to keep pipelines clean, prioritize effectively, and always finds a way to get things done! Some of your responsibilities will include:

• Global Operations Support: Act as the operational backbone of the team by managing essential daily workflows and ensuring our global pipeline runs seamlessly and efficiently.
• Vendor Onboarding: Manage the onboarding process for new suppliers, maintaining constant communication with vendors to gather requirements and collaborating closely with Procurement.
• Order & PO Tracking: Follow up on purchase orders and merchandising requests, ensuring constant alignment between external vendors and internal teams to keep deliveries on track.
• Invoicing & Payments: Track vendor invoices and collaborate with the Finance team to guarantee on-time payments, proactively preventing any service blockages.
• Prioritization & SLA Management: Analyze incoming requests and exercise good judgment to prioritize issues that pose a business risk, efficiently managing the backlog to meet strict SLAs.

About You:

• 1+ year of experience in operations, support, or a fast-paced coordination role.
• Highly organized and proactive, capable of managing a high volume of tasks, backlogs, and deadlines simultaneously.
• Flexible and solution-oriented, with a "think outside the box" mentality and the ability to adapt easily to a dynamic, strategic environment.
• Clear and effective communicator who feels comfortable chasing international vendors and aligning with internal teams (Procurement, Finance).
• Comfortable managing operational tools, tracking databases, and maintaining clean pipelines.

Benefits & Perks:

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid - Home office friendly
• Great work environment with a young, international team of talented people to work with!
• We have free food, drink and fruit at the office!

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.