Consultant - Tech Consulting - National - CNS - TC - Digital Engineering - New Delhi

Requisition Id: 1704194

 

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Consultant-National-Tech Consulting-CNS - TC - Digital Engineering - New Delhi

National :

National comprises of sector agnostic teams working across industries for a well rounded experience.

CNS - TC - Digital Engineering :

EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. 

In Tech Consulting, we are transforming businesses through the power of people, technology and innovation. It places humans@center, leverages technology@speed and enables innovation@scale.

Your key responsibilities

Technical Excellence

 

• Design, configure, and implement Salesforce Service Cloud solutions including: Case Management Entitlements & SLAs Escalation Rules Omni-Channel Queues and Assignment Rules Translate business requirements into functional and technical designs Lead Service Cloud features implementation with minimal rework Configuration & Customization Configure Salesforce using: Lightning Experience Flows (Screen / Record-Triggered) Validation Rules Approval Processes Customize layouts, record types, page layouts, and Lightning Record Pages Implement email-to-case, web-to-case, auto-response rules Knowledge & Self-Service Configure and manage: Salesforce Knowledge Digital Experiences (Experience Cloud) for self-service portals Support FAQ and case deflection use cases Integrations & Data Work with integration teams on: CTI / Telephony integrations Email channels External ticketing or ERP systems (exposure preferred) Support data migration and data quality best practices Reporting & Insights Build Service Cloud-specific reports and dashboards: Case volumes SLA compliance Agent productivity First response & resolution metrics Stakeholder Collaboration & Governance Work closely with: Business users Architects Developers QA teams Participate in requirement workshops and solution walkthroughs Support UAT and production rollout

 

Skills and attributes

To qualify for the role you must have
Qualification

• Bachelor of Technology in Mechanical Engineering
• Bachelor of Technology in Computer Science
• Bachelor of Engineering in Electrical
• Bachelor of Science in Chemistry
• Bachelor of Computer Applications
• Master of Computer Applications

Experience

• Salesforce Service Cloud Development (3+ years)

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in shaping the future with confidence. Apply Now