ESCC Console Operator

Position Summary  

 
Console Operators provide optimum security services to the entire Duke footprint. Console Operators will be responsible for monitoring electronic security systems, physical access control systems (PACS), intrusion detection, video cameras, badge verification, and general access control. In addition, Operators will also be tasked with providing gate access, receiving and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned. Responsible for ensuring the safety of Duke Energy employees and property by monitoring and responding to alarms in a prescribed manner. Maintain accurate accounts of events, create reports, gain detailed information and answer questions. Perform data entry in multiple databases; follow established procedures. Assist in general administrative work and other miscellaneous duties. Perform basic investigative functions to include video review, follow up interviews and report writing. Ability to Act in the role of Senior Console Operator performing incident report writing and distribution, key code access validation, alarm signoff, etc. Conduct planned and unplanned Unmanned Aerial Systems (UAS)/drone surveillance missions in support security missions. Performance of the role can be in supplement of or in place of a Senior Console Operator as needed by operations. Training to be provided. 

Responsibilities  

• Utilize sophisticated security systems and technologies for intrusion analysis, subtle event detection, video analytics, and incident management 

• Manages multiple electronic access control systems to monitor and facilitate response for automated alarm systems 

• Interacts with corporate investigators, law enforcement, and government agencies to monitor the threat and provide the appropriate security response ​

• Ensures regulatory compliance for access control system 

• Pilot Unmanned Aerial Systems(UAS),act as a Visual Observer(VO), or Payload Operator (PO) in accordance with federal, state, and local laws as well as company directives 

• Performs pre-mission planning, flight notifications, automation planning, pre-job briefings, risk assessments, debriefings, and post-mission reporting in accordance with the Flight Operations Manual (FOM) 

• Other non-flying tasks supporting the execution of UAS Missions and the continued integration of the technology at Duke Energy 

• Accurately reports flight time, maintenance discrepancies, and accidents in accordance with federal regulations and guidance as well as company policy 

Required/Basic Qualifications  

• Associates degree 

• 1 year related work experience 

• FAA Part 107 Pilot Certificate (or ability to obtain within 6 months) 

Desired Qualifications  

• Associates degree in Criminal Justice 

• In addition to desired degree, 3 years related work experience 

• FAA Part 107 Pilot Certificate 

Additional Preferred Qualifications 

• Effective listening and clear communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner 

• Ability to build trust and loyalty with customers, handle confidential information and act with integrity always 

• Willingness to work in an environment that requires 100% phone/computer-based customer interaction 

• Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations 

• Driver’s license; must be able to pass background check and drug screen 

• Excellent written and oral communication skills 

• Ability to work a rotating shift work schedule as described in the General Job Information section (Days, Nights, Weekends, Mandatory Overtimes, Holidays) 

Working Conditions 

• Onsite Mobility Classification – Work will be performed at a company facility. 

• Office, Office, shift work 

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