Manager PGO Area Operations Support

Kokomo, IN6+ years

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, August 6, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Number of positions: 1

Mobility: Onsite

Responsible for providing leadership and direction for area operations support within assigned ops area. Direct organizational leadership responsibilities include customer design, reliability, and contractor oversight job functions. Leader is accountable for delivering operational excellence through the Customer Delivery focus areas of event free operations, customers service, and financial growth focus, and employee engagement. Each Customer Delivery operational area averages approximately 150,000 customers for which this role is directly accountable to serve through relentless pursuit of customer satisfaction by empowering our employees to deliver the experience our customers desire. This position is accountable for safe, reliable, and cost-efficient operations of the distribution assets with assigned area and to work as one team in collaboration with peers across Ops Centers within the Ops Area, Zone, and Region to achieve strategic and tactical performance objectives. Leader must demonstrate the ability to foster an environment of organizational accountability which demonstrates high performance standards and employee ownership for daily job functions.

Direct leadership responsibilities include the following three key functional areas:

Customer interface and work order design for new residential, commercial, and industrial customer construction and existing customer load expansions
Ops area reliability metrics, outage follow-up, outage data corrections, outage review meetings, GIS corrections, and work design for related activities, corrective maintenance, ops level identified issues
Line contractor oversight, construction quality, T&E rate approval, invoice approval, thorough knowledge contractors and work assignments for assigned ops area

This position works collegially with operations center peers, including line construction, service delivery, trouble response, and distribution resource specialist and other company leaders and peers to set process metrics and budgets that meet all business needs; and monitor the same to ensure consistent and effective process execution.

Basic/Required Qualifications:

Bachelors degree in Engineering, Business Management or Other Technical
Six (6) Years of Related Experience
In lieu of BS and 6 years of experience, 10 years of experience and a High school diploma/GED can be considered.

Preferred Qualifications:

Professional Engineer (PE)

Additional Preferred Qualifications

Broad knowledge of distribution systems, standards & equipment, and associated safety policies, practices, and procedures
Working knowledge of applicable safe work practices and standards
Ability to motivate team members at multiple levels of the organization and lead others through changes
Thorough understanding of budgeting and goal setting practices and the ability to manager departmental budgets to achieve financial and operational goals
Knowledge of Environmental and Health & Safety (i.e. Environmental Checklists)
Ability to work in a self-directed manner and lead others to achieve high-quality and high-quantity results
Strong interpersonal skills and the ability to build cooperative working relationships across multiple levels of the organization and across departmental boundaries
Effective written and oral communication skills
Knowledge of the Distribution Engineering & Construction Process, Standards Programs; Budgeting and Financial Management; Customer Service
• Working knowledge of workforce resource and work management and contract administration.
Supervisory/leadership experience in a related field.
Prior knowledge or experience in distribution operations (construction and maintenance) and/or Engineering.
Working knowledge of project management principles.
Knowledge of Maintenance Programs
Knowledge of the State Regulatory Requirements.
Highly developed leadership, team development, technical, and project management skills directly related to electrical distribution engineering, construction, and operations.
Extensive analytical skills and ability to identify issues and propose thoughtful, innovative solutions
The ability to work with abstract ideas and incomplete data to develop coherent plans and programs.
Strong interpersonal and analytical skills, the ability to work collaboratively across organizations.
Ability to influence and negotiate effectively; Highly developed written and verbal communication skills to express ideas and influence a wide audience.
Ability to prepare and effectively present concepts one-on-one and in group settings.
The individual must balance financial, engineering, legal, and regulatory factors to develop and manage plans and programs.
Demonstrated knowledge of Commercial Contract Management
Demonstrated knowledge in Sourcing and Commercial Risk areas

Working Conditions

Onsite Mobility Classification – Work will be performed at a company facility

Travel Requirements

15-25%

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.