Executive Briefing Center Operations & Guest Experience Specialist

About the Role:

The Executive Briefing Center Operations & Guest Experience Specialist will help run the operational backbone of CrowdStrike’s Barcelona Executive Briefing Center (EBC). Reporting to the EBC Manager, this role owns the operational and guest experience details that help every in-person briefing run smoothly, consistently, and to CrowdStrike’s high standards. You will manage the end-to-end operational and hospitality experience across briefing logistics, guest readiness, vendor coordination, center preparedness, stakeholder communications, and day-of execution. You will partner closely with Briefing Program Managers, Sales, the Office of the CTO, Facilities, AV/IT, Security, Workplace, and external vendors to translate briefing plans into seamless customer experiences.  This role is ideal for someone who combines high-touch hospitality instincts with strong operational discipline, calm execution, and excellent attention to detail. This is an onsite Barcelona-based role, with some remote flexibility depending on center workload and briefing schedule.

Candidates must be based in or near Barcelona, as this position requires regular on-site attendance.

What You'll Do:

• Own briefing operations and guest experience

• Own the operational execution plan for in-person briefings at the Barcelona EBC, ensuring logistics, hospitality, room readiness, and guest experience are aligned to each briefing’s objectives. 

• Serve as the operational hub between Briefing Program Managers, Sales, Facilities, AV/IT, Security, Workplace, and external vendors.

• Help ensure customers, account teams, executives, and discussion leaders experience a polished, calm, and seamless onsite environment.

Lead center readiness and day-of execution

• Own day-of operational readiness across meeting rooms, common areas, signage, welcome materials, supplies, catering, gifting, personalization, and customer amenities.

• Anticipate and resolve operational issues before they impact customers or internal stakeholders.

• Maintain a consistently premium center environment, partnering with Facilities, AV/IT, Security, and Workplace teams to address service, room, technology, and visitor-flow needs.

Manage vendors and hospitality services

• Own the day-to-day coordination and quality of external vendors, including catering, transportation, hotels, gifting, venues, and other guest services.

• Establish clear service expectations, briefing-specific requirements, escalation paths, and feedback loops with vendors.

• Support budget tracking, invoice review, purchase-order coordination, and vendor spend visibility for EBC operations.

Own systems, scheduling, and communications accuracy

• Maintain accurate operational information across the briefing management system, calendars, agendas, logistics notes, visitor details, and internal communication channels.

• Create and maintain templates, checklists, playbooks, and stakeholder updates that improve consistency before, during, and after briefings.

Drive operational excellence and continuous improvement

• Identify recurring operational gaps, risks, and friction points, and propose improvements to briefing processes and guest experience standards.

• Capture operational feedback after briefings and partner with the EBC Manager and Briefing Program Managers to improve future execution.

• Support special projects that improve center scalability, consistency, reporting, and overall customer experience.

What You’ll Need:

• 4–6+ years of experience in executive hospitality, customer experience, event operations, executive briefings, workplace experience, customer marketing, or high-touch service environments.

• Strong project coordination and operational planning skills, with the ability to manage multiple briefings, timelines, stakeholders, vendors, and last-minute changes simultaneously.

• Excellent judgment, discretion, and executive presence in customer-facing environments.

• Strong written and verbal communication skills; able to provide clear updates, manage expectations, and coordinate across senior stakeholders.

• Proven ability to work cross-functionally with teams such as Sales, Marketing, Facilities, AV/IT, Security, Workplace, Finance, and external vendors.

• Vendor management experience, including service expectations, issue resolution, quality control, invoicing, and budget tracking.

• High attention to detail and a strong sense of ownership for the physical environment, guest journey, and operational experience.

• Calm under pressure, solutions-oriented, and comfortable operating in a fast-paced, high-visibility environment.

• Experience with briefing management systems, Salesforce, event tools, Google Workspace, Slack, or similar collaboration platforms is a plus.

• Based in Barcelona and able to work onsite regularly at the EBC, with flexibility to support customer briefing days that may require adjusted hours.

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.