Concierge, Project Spaces-1

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Project Spaces team helps create a seamless, well-supported workplace experience for employees, leaders, and project teams. As a Concierge, Project Spaces, you’ll support the day-to-day operations of our agile workspaces by coordinating meeting room bookings, managing workstation assignments, and helping maintain spaces that are organized, functional, and ready for use. You’ll work closely with employees, senior leaders, project teams, technology vendors, food service providers, and internal partners to ensure workspace needs are addressed with care and efficiency. In this high-touch, client-facing role, you’ll act as a trusted point of contact for workplace questions, space logistics, and service coordination. You’ll also help shape how employees experience the office by creating a professional, welcoming environment and ensuring every detail is thoughtfully managed.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.

How you'll succeed

• Meeting Room Coordination - Manage end-to-end meeting room bookings, including requests, confirmations, changes, cancellations, and conflict resolution. Ensure rooms are ready for use by coordinating audiovisual and technology support, seating configurations, accessibility needs, and post-meeting resets.
• Workstation Administration - Maintain dedicated workstation assignments for teams by tracking seat inventory, locations, ownership, start and end dates, temporary swaps, visitor seating, and overflow arrangements. Coordinate workstation bookings to ensure alignment with team allocations and space guidelines.
• Onboarding and Offboarding Support - Coordinate workstation onboarding activities, including seat assignments, access requests, equipment readiness, and orientation details. Support offboarding by releasing seats back to inventory, coordinating access removal, confirming asset returns, and initiating reset or cleaning requests as needed.
• Workplace Operations and Service Support - Act as a key point of contact for day-to-day office logistics, including ad hoc space requests, vendor coordination, meeting and event support, and workspace supply and amenity management. Respond to questions and requests promptly to help maintain a smooth and positive workplace experience.
• Reporting and Insights - Produce and share a monthly dashboard that summarizes meeting room usage, workstation occupancy, onboarding and offboarding activity, open issues, and service trends. Maintain accurate data and provide insights that support space planning and operational decision-making.
• Workplace Experience - Bring strong knowledge of workplace technology, meeting rooms, multi-purpose spaces, and shared environments to confidently support employees and promote the workplace strategy program. Assist with minor event planning and meeting space setup, including tasks that may require lifting up to 50 lbs.

Who you are

• You're passionate about helping others. You create positive experiences for everyone you meet and genuinely enjoy supporting colleagues, guests, and partners in a thoughtful and professional way.
• You're highly organized and detail-focused. You can manage multiple priorities at once, maintain accurate records, and stay on top of the details that help workplace operations run smoothly.
• You're a strong communicator. You communicate clearly and professionally in person and in writing, and you know how to share information in a way that is helpful, respectful, and easy to understand.
• You're adaptable and dependable. You work well in a dynamic environment, respond effectively to changing priorities, and are comfortable providing support during occasional early mornings, evenings, or special events as needed.
• You have relevant experience. You bring experience in workplace services, office operations, hospitality, facilities coordination, or a related client-facing environment. You're also comfortable using workplace technology and supporting meeting and event logistics.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 5th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Business Processes, Communication, Office Administration, Organizational Efficiency, Personal Initiative, Teamwork