API Services Support Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

CTI ADS API Services team is seeking a highly motivated API Services Support Engineer. API Services platform team provides 24x7 support across the globe. The Support Engineer will work with global support team to provide frontline coverage for the platform. The role additionally will provide opportunities to design, build and maintain MuleSoft / TIBCO based Integration and API platforms.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards

• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies

• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose

• Develops software solutions to address manual and repeatable work or inefficient processes

• Conducts on-site evaluations of third-party products being considered for firm adoption

• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers

• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

• The support engineer will work in shift coverage and may require at least 1 weekend day (Either Saturday or Sunday) as part of weekly shifts.

• Responsible for translating the requirements into one of the infrastructure design, build it, and perform QA/QC tests to ensure platform meets the requirements.

• Work closely with new clients to on board them to MuleSoft platform, help them setup CI/CD routines, configure MuleSoft runtimes, help application teams do performance testing.

• Set up monitoring, troubleshooting environment issues on Linux and Windows environment, and manage access.

Required Qualifications:

• Primary Skills: MuleSoft, Linux, TIBCO, Middleware Administration

• Hands on experience in MuleSoft Anypoint Platform

• Experience in developing large-scale integration and API solutions using MuleSoft and/or TIBCO

• Experience in creating RAML and SWAGGER based API contracts and mocking services

• Experience in working with API Management, ARM, Exchange and Access Management modules of PCE

• Experience in creating custom policies and custom connectors

• Experience in deploying API / Microservices using various modes including ARM, Containers and Cloud

• Development skills/tools: Java/J2EE, Eclipse, Unix Shell Scripting, ANT, Jython/Python, .Net, Powershell

• Experience with Continuous Integration and Delivery practices and automation tools (e.g., Jenkins, Ansible / Tower)

• Experience with SDLC development processes (Waterfall, Agile, Lean) and tools (e.g., Jira, Confluence, Rally, Git)

• Hands on Linux / Unix and Windows experience in context of setting up MuleSoft environments/troubleshooting

• Experience with Service Oriented Architecture / Microservices etc.

• Willing to learn new technologies

• Excellent problem solving troubleshooting skills

Desired Qualifications:

• At least 1 active MuleSoft Certification is desirable.

• Other middleware technology experience

• Dynatrace

• Splunk

• Ansible

• Java

• Python

• Maven

• Jenkins

Skills:

• Analytical Thinking

• Application Development

• Automation

• Production Support

• Risk Management

• Adaptability

• Business Acumen

• DevOps Practices

• Solution Delivery Process

• Solution Design

• API Gateway

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$104,200.00 - $155,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.