GCIB - Operations Analyst

Job Description:

GCIB Expense Review Team (ERT) Job Description:

ERT’s primary function is to provide the first line of defense for Global Corporate & Investment Banking (GCIB) employee travel and expense reimbursements in Concur. Main focus of the team is to ensure compliance to the Enterprise Expense Standard, provide training to employees, quality assurance review and resolution of escalated expense reimbursement inquiries. Additional responsibilities may include research and escalated inquiries from employees. This support is provided via phone, email and live chat.

Responsibilities:

• Review employee expense reports for compliance with the Enterprise Expense Standard and to ensure all required supporting documentation is submitted by the employee
• Track exceptions to policy and ensure they are resolved in a timely manner
• Assist management with expense management efforts and production of monthly exception reports
• Work with Corporate Accounts Payable (CAP) to resolve expense report issues and with Card Services to resolve any corporate credit card issues
• Provide specific LOB training and support to employees as it pertains to Expense Policy and Concur

Required skills:

• BA, or comparable work experience
• Knowledge of Concur
• Excellent attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Excel, Word, Power Point)
• Ability to learn quickly and adapt to change
• Must be willing to work in a high-volume, multi-task environment
• Fluent in Spanish

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$33.51 - $44.64 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.