Product Manager - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs.

This Product Owner will be responsible for product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products. The key responsibilities will include: gathering and prioritizing product and customer requirements, defining the product vision, developing and maintaining roadmap, and working closely with engineering, supply chain, marketing, operations and support to ensure financial and customer satisfaction goals are met.

This individual must also ensure that critical interactions are maintained with key vendors who are aligned to meet project goals; maintaining relationships with internal vendor management teams to ensure satisfactory contract negotiations.

This Product Manager's job also includes ensuring that the product and communication efforts support the company's overall strategy and goals, including, ensuring smooth execution for critical initiatives, ensuring customer experience is maximized and time to market goals are met and within the appropriate guidelines. This involves managing key Capability Models and Tech Blueprints requited by Enterprise Architecture and Application Governance teams. This person will be responsible for multiple technology products and projects within the email ecosystem of services, impacting all business units across a large financial services enterprise.

Responsibilities:

• Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain
• Communicates the program vision and roadmap to stakeholders, product owners and the teams
• Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses
• Provides input into defining business capabilities and aligning them to products or creating new products to support them
• Ensures product availability by partnering closely with demand and capacity teammates
• Develops business cases for new products and additional features for existing products
• Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends
• Define the product strategy and roadmap(s)
• Deliver requirements documents with prioritized features and corresponding justification and the appropriate business rationale
• Work with external third parties as required
• Work with an extensive array of internal key stakeholders to ensure activities are completed
• Develop and manage the core positioning and messaging for the product across various marketing media and campaigns
• Deliver monthly metrics including volumes, savings, and expenses with forecasts
• Manage costs allocation across lines of business
• Run beta and POC programs with early-stage products and samples
• Be an expert with respect to alterative / competing products
• Deliver well organized and impactful presentations to all levels in the organization, with particular attention to executive presentations.
• Drive new product enhancements/updates through the development process lifecycle
• Adopt all potential Automation mechanisms
• Ensure service adoption forecasts are met
• Perform product demos and orchestrate training for customers
• Understand all aspects of the costs and financial levers that impact the product. Provide input to the overall portfolio budget and Finance partners
• Understand and represent the needs and requirements of a wide variety of customers

Required Qualifications:

• Strong understanding of product management discipline, including new product development, testing and deployment (SLDC)
• Prior experience in a high-volume production environment
• Knowledge of unstructured data challenges as well as collaboration and productivity product familiarity
• A knowledge of the Microsoft 365 and its components is a plus
• A knowledge of the Compliance and Governance solutions built into the 365 Ecosystem is a plus
• Exceptional executive presentation and communication skills
• Excellent at managing multiple tasks, projects and crises at the same time
• Excellent influencing and problem resolution skills
• Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Must have strong leadership and networking skills which enable you to work with peers and various levels of management
• Experience with Microsoft products and collaboration services and tools
• Experience in Log inspections and Scripts used in Forensics of Data – only to partner with Technicians
• Experience with technology deployment processes and various methodologies
• Information Technology professional with 10+ years’ experience
• Bachelor's and/or Master’s degree in Information Technology or related field
• Experience working in a highly regulated financial institution preferred
• 7+ years of experience in Product Management
• Demonstrated success defining and launching products 

Skills:

• Financial Management
• Influence
• Solution Delivery Process
• Stakeholder Management
• Technical Strategy Development
• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Risk Management
• Business Acumen
• Business Case Analysis
• Data Management
• Solution Design
• Vendor Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40