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Project Manager - Partner Onboarding
AppleSingapore Metro Area, Singapore, Singapore
Apply Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there is no telling what you could accomplish. The people here at Apple do not just craft products; they build the kind of wonder that has revolutionized entire industries. It is the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.
As a Project Manager within the Partner Ecosystems team, you will play a meaningful role leading partner enablement and onboarding efforts across all of Apple product lines for Device Enrollment. You will contribute to a wide range of activities including leading partner integration projects in coordination with various global and regional teams. In addition, you will play a critical role in crafting and implementing Apple’s next generation partner integration and collaboration platform.
The Partner Ecosystems & Programs team works with Channel Partners to integrate their systems with Apple’s to support various programs. This position supports Apple’s Device Enrollment Program, which provides a fast, streamlined way to deploy and supervise institutionally owned devices by automating mobile device management enrollment. Your work will enable channel partners to provide the benefit of device enrollment to corporate and institution customers. You are a leader and facilitator who is dynamic, driven, organized, and detail-oriented. You excel in program and project management, communicate with ease at all levels, thrive in ambiguous environments, and are adept at facilitating actions and resolving conflicts. Some travel may be required.
- Manage channel partners through the integration process by educating their project teams on the business, technical, accounting, and legal requirements of the program.
- Collaborate with regional sales teams to establish integration timelines and manage expectations with future partners.
- Conduct onsite workshops with select partners to facilitate discussions around implementing the program into their business, understanding their strategy, systems, and impacted processes.
- Provide consultation on scalable system and process design to maximize efficiency, improve the customer experience, and minimize manual processes.
- Interface between partner technical teams and Apple Information Systems and Technology (IS&T) teams to provide project management support, guide them through engagement and testing, and assist with go-live issues.
- Drive internal schedules with cross-functional partners by providing regular project status updates, communicating regional issues, and collaborating on worldwide system and process improvements.
- Bachelor's degree or equivalent experience, plus 6 years of relevant industry experience.
- Knowledge of enterprise software and integration technologies such as EDI, API, Web services, FTP, and web portals.
- Project management background with a focus on enterprise tools or systems.
- Experience in two or more of the following areas: B2B API Integration (JSON), B2B or B2C sales and account management, sales operations and process management, or business process re-engineering.
- Proficiency with macOS and productivity applications, including Keynote, Pages, FileMaker, and Excel.
- Familiarity with subscription services and invoicing.
- Practice Experience with writing technical and program documentation.
- Track record of presenting technical and business requirements to cross-functional teams and senior management.
- Demonstrated ability to apply problem-solving and analytical skills to resolve complex integration issues and operational escalations..
- Background in managing multiple concurrent projects while maintaining strict attention to detail.
- Professional Certification in Project Management (PMP).
- Dedication to the perpetual value of the customer experience with a grasp on consumer psychology.
- Motivation and a results-oriented mindset, including a willingness to perform tasks required to complete a project.
- Ability to work independently and with a team in a fast-paced environment, confidently managing through ambiguity and uncertainty.
- Aptitude for managing expectations with various groups, including resellers, carriers, and internal cross-functional partners.
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