Operations Transformation Manager - Business Performance
AmgenCareer Category
OperationsJob Description
Job Summary
Amgen is committed to driving operational excellence and continuous transformation to better serve patients worldwide. The Manager, Business Performance & Operations Transformation will support this mission by executing transformation initiatives, enabling change management activities, and driving continuous improvement across Operations.
This role will lead a team based in India (approximately 6–8 team members) responsible for supporting transformation programs, change management efforts, and Continuous Improvement 2.0 (CI 2.0) mindset (CI + AI). The Manager will partner with global stakeholders to ensure effective execution, consistency of approach, and delivery of measurable business outcomes.
Key Responsibilities
Execute Transformation Initiatives: Support the delivery of transformation programs by translating strategic priorities into structured workplans, tracking progress, and ensuring timely execution.
Team Leadership & Delivery Management: Lead and develop a team responsible for supporting transformation, change management, and continuous improvement 2.0; ensure high-quality, consistent deliverables and effective workload management.
Change Management Support: Drive change management activities including stakeholder engagement, communications, training coordination, and adoption tracking to enable successful program outcomes.
Continuous Improvement 2.0 (CI 2.0): Promote a culture of continuous improvement and AI by identifying opportunities, supporting process enhancements, and leveraging standard methodologies and tools.
Program Support & Governance: Support program governance through status tracking, reporting, risk identification, and issue resolution; maintain dashboards and reporting to provide visibility into progress and impact.
Data & Reporting Enablement: Leverage data, analytics, and reporting tools to monitor performance, generate insights, and support decision-making.
Cross-Functional Collaboration: Partner with stakeholders across Operations and other functions to align on priorities, gather requirements, and ensure effective delivery of transformation initiatives.
Capability & Process Support: Contribute to the development and maintenance of tools, templates, and frameworks that enable consistent execution of transformation and improvement efforts.
Basic Qualifications
Bachelor’s degree and 5+ years of relevant business/operations experience
OR Master’s degree and 3+ years of relevant experience
Preferred Qualifications
Background in operational strategy, performance management, or management consulting.
Experience supporting transformation, operations improvement, or change management initiatives
Experience with continuous improvement methodologies (Lean, Six Sigma, or similar)
Strong project management and organizational skills
Experience working with global or distributed teams
Experience in leveraging digital platforms, data, and analytics to generate actionable insights
Strong communication, stakeholder engagement skills, problem-solving, and change management skills
Competencies
Execution-focused and results-oriented
Strong organizational and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Collaborative and team-oriented mindset
Adaptability and willingness to learn
Effective people leadership and team development
Additional Information
Location: Amgen India
Travel requirements: Less than 20%
What We Offer
An opportunity to shape the future of Amgen Operations through enterprise transformation and digital innovation.
A collaborative, inclusive, and forward-thinking environment that values creativity, agility, and continuous learning.
Professional growth and leadership development opportunities within a global biotechnology leader committed to serving patients.