Customer Debug Engineer (Datacenter Platform)

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we’re looking for talent who feel the same: people who want to leave the planet better than they found it, those who don’t shy away from humanity’s challenges but are determined to help solve them.

AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you’re designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger — technology that moves the world forward.

THE ROLE

As a Debug Engineer in the ODM Enablement, Data Center Platform Engineering (DPEG), you will be responsible to work with ODM/OEM/Customer for issue isolation, debug and validation for the AMD Data Center related products in this expanding and strategic market for AMD.  To accomplish this, you will need to interact with other key engineering teams such as silicon design, boarding engineering, validation, and manufacturing within AMD. This engineer will work with customer/ODM team during critical issue, reproduce issue internally and able to isolate related problem and able to help get issues resolved in time to meet product development or sustaining milestones.

THE PERSON:

A highly motivated self-starter, good interaction with partners/customers. Person has to have experience in Issue isolation, debug, knowledge is server design, validation and bringing up complex CPU/GPUs in a server system/Rack level.  Have leadership skills in driving complex issues/problems and provide insight into not only designs but debug of complex system level problems.

Role & Responsibilities:

• Include experience in debugging Server/Data Center systems with an emphasis on platform-level debugging.
• Knowledge and use of standard debuggers, programmers, and emulators.
• A thorough understanding of Datacenter industry standard buses, such as HBM, DDR, PCIe, and other high-speed IO protocols is required, in addition to detailed knowledge of high-speed digital design and signal integrity.
• Further requirements include a strong understanding of BIOS, OS, and driver interactions at the system level, as well as a proficient understanding of x86 CPU architecture and functionality.
• Providing root cause analysis and guidance to internal and customer design teams to help resolve issues.
• Independently support projects and effectively collaborate with internal and external teams to handle all issues.
• Develop Debug Tools for Customer Debug proliferation and at scale.
• A self-starter is required, capable of dealing with a high level of ambiguity.

Requirements:

• An engineering degree in Electrical Engineering, Computer Engineering, or Computer Science with 5+ years of extensive experience.
• The ideal candidate has worked at a computer hardware company as a design or debug engineer.
• Worked on multiple projects from development, through bring-up and validation, and supported through the release to production.
• Strong knowledge of X86 architectures, PCIe, memory interface, and performance tuning is desired.
• Experience in the use of tools such as JTAG debuggers, logic analyzers, and PCIe bus analyzers.
• Excellent communication skills are required in the role of supporting customers.
• Ability to distill complex technical issues into clear, concise, and easily understandable statements for diverse audiences, including non-technical stakeholders and senior management.

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.