RevOps Sr Analyst - eero, eero

Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re working on the building blocks of the smart home by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud.

The eero team is looking for a Finance & Revenue Operations Senior Analyst to manage activities within our quote to cash process.

What you’ll do

- Understand the quote to cash process and maintain SOPs for credit, billing, and collections
- Follow-up with customers and coordinate with key stakeholders to ensure credit, billing, and collection processes run smoothly
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the experience for internal and external customers
- Assist in streamlining and improving cash to quote process by identifying areas of improvement
- Reconcile complex accounts and have excellent attention to detail
- Assist with ad-hoc tasks related to finance or revenue operations

About the team
The Revenue Operations team manage the Order to Cash process for eero. The team goals are to:
- To enhance processes and systems to drive efficiency, automation and control
- To develop the Cash Management Treasury solutions for eero
- To support the Partner Success and Order Management teams
- To develop the Procurement solutions to drive savings and ensure purchasing controls are in place
- To assess the Finance Technology solutions and support the enhancement, development and deployment of solutions to provide business insights and enhanced controls

Basic Qualifications

- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

Preferred Qualifications

- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company
- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results

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