Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, Amazon Now who will drive process excellence within our Amazon Now business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.

This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.

You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.


Key job responsibilities
Manage the Amazon Now store improvement plan to focus on best customer experience at the lowest cost

- Develop a culture of continuous improvement and lean thinking

- Contribute to and facilitate Kaizen activities

- Help drive the implementation of Lean Standard Work and SOPs

- Train and support all levels in Kaizen activities

- Disseminate Lean Standard Work principles across teams

- Support and manage the UFG store implementation Agenda

- Take ownership for the LSC (Leadership Steering Committee)

- Coordinate and prioritise LSC process improvement activities and resources

- Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers


- Standardize processes to Amazon and MENA/ECCF benchmark standards

- Maintain strong relationships with Process Owners and store 3P stakeholders

- The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.

Basic Qualifications

- Speak, write, and read fluently in English
- Bachelor's degree
- Experience at Amazon, or experience with Microsoft Office products and applications
- Ability travel to different stores within UAE

Preferred Qualifications

- Experience in e-commerce, retail or advertising, or experience working with data analytics and using these metrics to identify problems

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