Risk Specialist, Relay Product Excellence

Want to be at the center of how an organization delivers? Relay Program Excellence (RPE) protects Customers, Carriers, Drivers, and Amazon globally through fast-paced investigation and analytics — and we need a leader with a background in program management and risk mitigation to help keep the programmatic infrastructure running.

In this role, you'll help maintain the operating rhythms, execution standards, and governance mechanisms that bring consistency to a growing portfolio of Risk and Investigation initiatives. Working closely with RPE stakeholders, you'll help apply the operating lifecycle framework, program capacity planning methodology, and execution standards that support day-to-day delivery — including how new programs are onboarded, how entitlement is tracked, and how cross-functional initiatives move through delivery.



The ideal candidate brings clear communication skills, strong attention to detail, and a data-driven mindset — with the ability to work with multiple stakeholders, build trust across partner teams, and deliver reliably with guidance in a fast-paced environment.


Key job responsibilities

- Lead and support teams in investigating, managing, and resolving high-impact incidents and escalations.
- Draft and present deep-dive reports
- Analyze existing policy and process gaps, developing and implementing solutions to close them.
- Manage and own projects aimed at improving operational efficiency, including data analysis and collaboration with internal and external teams.
- Communicate program status, delivery blockers, and updates to program managers and stakeholders through clear written summaries and data
- Help run the organization's operating rhythm — Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) — compiling inputs and maintaining data integrity across Risk program metrics, and support OP planning cycles


A day in the life
In this role, you'll work through defined tasks with some ambiguity, reviewing program health metrics, flagging where attention is needed, and adjusting as new information emerges. You'll help keep cross-functional teams aligned, translating data into clear summaries for stakeholders. You'll help run and maintain the mechanisms — WBRs, MBRs, operating rhythms — that keep programs accountable and on track. You'll follow processes that raise the bar on quality and delivery, and suggest improvements where you see them. And through it all, you'll connect your day-to-day work back to the team's broader goals.

About the team

Middle Mile Transportation Technology moves millions of packages across Amazon's network daily — Relay Program Excellence (RPE) ensures those systems stay protected. We sit at the intersection of product and operations, building programs that close gaps where automation hasn't yet reached. Our program managers, analysts, and investigators deliver rapid-cycle investigation and analytics that safeguard our stakeholders globally.

Basic Qualifications

- Experience with Microsoft Office products and applications
- 2+ years of customer service experience

Preferred Qualifications

- Experience working on identity verification/fraud detection processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 55,600.00 - 97,400.00 USD annually