ADC Engineer I, AWS ADC Monitoring & Observability

Do you enjoy helping U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions? Would you like to do this using the latest cloud computing technologies while being part of the world's most advanced cloud infrastructure?

This is an excellent opportunity to join Amazon's technical team! Work alongside skilled engineers and technical leaders while developing your expertise in one of the most innovative technology companies.

AWS CloudWatch is seeking engineers who are passionate about troubleshooting technical issues, automating manual processes, and continuously improving service efficiency to enhance customer experience. In this role, you will support CloudWatch Monitoring and CloudWatch Logs services in specialized security regions. You'll work in a dynamic environment with our software development teams to deliver reliable services to our customers.

AWS CloudWatch provides customers actionable visibility into the health of their applications and systems. Key features include web services for submission and retrieval of measurements, a console for presentation, and the ability to notify and automate based on metrics. Teams in CloudWatch solve problems of massive telemetric data scale, distributed systems, data visualization, and operational workflow.

Is this role right for you? You're motivated to grow your technical skills and advance your career. You want to automate tasks in distributed systems that operate at scale. You enjoy diving into data to identify root causes of issues affecting performance and availability. You find satisfaction in performance engineering and service scaling. You're committed to delivering high-quality, reliable, always-on services to our customers.

Strong candidates will have experience with Linux command line and bash or Python scripting in large-scale environments, and solid understanding of networking and distributed systems concepts. You should demonstrate enthusiasm for technical deep-dives, strong communication skills, and the ability to prioritize and organize complex work.

Together, we'll deliver innovative cloud features and help every organization run on the cloud. We'll design, develop, and deploy highly scalable platforms. We'll shape the future of cloud technology through our work!

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
The ADC AMO team is seeking a motivated engineer focused on operational excellence and troubleshooting AWS Services in ADC regions. You'll have a strong understanding of Linux, networking, and cloud services fundamentals. We need engineers who can think strategically, simplify complex problems, and ensure our customers have an excellent experience.

In this role, you will:

- Analyze defined projects and break down the work to help define milestones and success criteria

- Identify when implementations lack high availability or contain defects; investigate systemic patterns

- Resolve, mitigate, or escalate operational concerns in a timely manner

- Support the operational stability of CloudWatch and CloudWatch Logs services in ADC environments

A day in the life
On a typical day, you might:

- Investigate the root cause of a customer issue impacting CloudWatch service visibility

- Analyze metric trends to identify performance degradation or capacity concerns

- Collaborate with the team on automation opportunities for common operational tasks

- Participate in on-call rotations, responding to service alerts and customer issues

- Dive deep into logs and metrics to understand system behavior and dependencies

- Discuss and implement improvements to teams operational processes

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
 
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
 
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
 
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
 
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years Linux systems administration experience
- 1+ years technical troubleshooting / support experience
- 1+ years of networking experience
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Preferred Qualifications

- 2+ years of cloud computing technologies experience
- Experience with distributed systems at scale
- Experience with service-oriented architecture and web services
- Experience with systems administration on either Linux/UNIX or Windows operating systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 91,000.00 - 152,000.00 USD annually