Field Service Engineer Liquid Chromatography and Gas Chromatography

Spain-Remote Location-Barcelona2+ years

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Service Engineers help our customers in León area to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

The Role:
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success:

• Your Role:

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions in pharma enviroment. Our varied product lines include hardware, software and compliance services.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions.

Qualifications

o   Bachelor's or Master's Degree or equivalent. Analytical chemistry prefered
o   Post-graduate, certification, and/or license may be required.
o   Typically, at least 2 years of experience with LC and GC instruments, Agilent and other vendors.
o   Experience in pharma environment is valued
Apart from these more technical skills, we are also looking for:
o   A strong desire to learn and expand your skill-set,
o   Great capacity for teamwork
o   enjoy working directly with customers through regular on-site visits and engagement,
o   Excellent verbal communication skills,
o   A logical approach to problem-solving,
o   The ability to coordinate and prioritise efficiently,
o   A strong attention to detail and processes, ensuring compliance with Agilent's Quality standards,
o   Ability to handle customer expectations and balance customer requirements with business needs,

What we offer:

This full-time, permanent position, based in Madrid, is available as soon as possible. The role won’t be head-office based, but working remotely combined with the travel to customer sites within your assigned geography (a company car will be available to you).
We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s state of the art demo facility.
Agilent offers core global benefits to all staff - but in addition to these, the Spanish business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, Company activities.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.