Knowledge Management Coordinator

**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. **Job Description** **Job Brief** Maintains business development and marketing content including proposal answers, content (people/project/collateral), and generates new content and deliverables. Identifies marketing / BD / sales process and systems best practices and provides related training/instruction and procedures. Coordinates across the business to create solutions and knowledge centers for intelligence sharing. Leverages data systems to support proposal strategy and business strategic planning efforts. **Duties & Responsibilities** + Understands AECOM’s organisation structure; approach to knowledge management; and use of digital tools and repositories for collecting information relevant to pursuits and winning work. + Updates limited areas of data or content for AECOM’s libraries or systems as directed by senior personnel. Processes changes or edits following style guidance and meta data governance. + May perform direct knowledge management related tasks or requests for information from others. Assembles and organizes content for libraries of pursuit teams. + Organises and keeps records of decisions and actions from relevant meetings related to knowledge management. + Understands how to locate past pursuits, resumes and projects from CRM systems and libraries. + May maintain project plans for knowledge management projects. + Supports ongoing KM system maintenance activities. + Collaborate with internal partners to collect and confirm information. + Maintain high levels of customer service, providing superior interactions and experiences to our technical and functional stakeholders + Make updates to data and documents during periodic auditing and data cleansing efforts. + Process edits and make content changes using standard procedures or formats to ensure accuracy and data quality + Assist with searches and locating information to support requests for proposals (RFP/Q), pre-qualifications, questionnaires, or data on people and project information. + Monitor and respond to mailbox inquiries. + Support wider systems maintenance activities. + Escalate identified issues and concerns to the Team Lead for timely resolution. + Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures. + Gather information and documentation to assist in investigating and in resolving issues within the assigned process. **Qualifications** + Degree in English, Writing, Business Administration or at least a year of equivalent experience + Experience editing or basic copy writing is a plus + Experience with knowledge, content management systems and CRMs are a plus Attributes: + Ability to effectively communicate and collaborate within a limited group of internal and external customers. (Communication) + Ability to maintain good customer relationships with the ability to proactively support customer needs and requirements. (Customer Service) + Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail) + Ability to gather key information to assess simple issues by following defined policies and procedures. (Problem Solving) **Additional Information** At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. **_To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment._** **About AECOM** AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. **What makes AECOM a great place to work** You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. **ReqID:** REF59170G **Business Line:** Geography OH **Business Group:** DCS **Strategic Business Unit:** GBS **Career Area:** Marketing & Communications **Work Location Model:** Hybrid