Quality Assurance Sr. Specialist

**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. **Job Description** **Job Brief:** The role is responsible for executing quality assurance activities of moderate complexity, ensuring that the GBS Operations meets its quality standards. This role involves performing quality checks, analyzing QA data, and supporting the implementation of QA initiatives. **Responsibilities & Duties** + Perform quality checks and audits on GBS processes and services in compliance with quality standards, service level agreement, process, policies, and procedures. + Analyze QA data and report findings to the QA Process Lead. + Prepare audit reports and highlight areas of non-compliance or improvement. + Collaborate with other team members to address quality issues. + Maintain accurate records of QA activities and results. + Participate in the QA Calibration process. + Assist in developing and updating QA documentation and manuals. - Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes. + Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. + Contribute to providing feedback and process improvement initiatives to streamline processes, improve customer experience, and increase productivity. + Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. + Stay updated on industry best practices and regulatory requirements. + Must be willing to work on a fixed night shift and 3 days onsite per week. **Qualifications** Minimum Requirements: + Bachelor’s degree in any field and/or at least 2 years of relevant work experience in QA + Knowledge of QA processes and standards. + Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook/Excel/Visio) and Adobe Acrobat Pro DC + Experience working in an outsourcing, shared services, or similar model within a similar function. + Experience in the use of other HR Systems e.g. Workday, ServiceNow, Power BI other QA platforms and tools is preferred. + Understanding of Process Mapping Tools and Methodology is advantageous. **Additional Information** Attributes: Ability to effectively communicate and collaborate within a varied audience and internal and external customers. **(Communication)** Ability to maintain good customer relationship with the ability to suggest ways to improve customer support customer experience **(Customer Service)** Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. **(Attention to Detail)** Ability to identify and resolve simple to moderate with the ability to provide resolution alternatives by following defined policies and procedures. **(Problem Solving)** **About AECOM** AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. **What makes AECOM a great place to work** You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. **ReqID:** J10151682 **Business Line:** Geography OH **Business Group:** DCS **Strategic Business Unit:** GBS **Career Area:** Quality **Work Location Model:** Hybrid