Crowd Management Expert

**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. **Job Description** We are seeking an experienced Crowd Management Expert with a strong engineering background to join our organization in Makkah, Saudi Arabia. In this pivotal role, you will leverage your 10+ years of experience in large-scale urban master plan and high-rise infrastructure projects to plan, coordinate, and execute comprehensive crowd management strategies for large-scale events and operations. The ideal candidate will demonstrate exceptional organizational skills, decisive leadership, and the ability to maintain safety and order in high-volume environments while applying engineering principles to complex logistics challenges. You will work collaboratively with cross-functional teams to ensure seamless operations while prioritizing the safety and well-being of all participants. + Develop and implement crowd management plans and protocols for large-scale events, including Hajj and Umrah operations, applying engineering-based risk assessment methodologies from urban infrastructure projects + Analyze potential risks and hazards associated with crowd movements and infrastructure capacity constraints, creating data-driven mitigation strategies informed by large-scale project experience + Coordinate with security personnel, event staff, emergency response teams, and engineering specialists to ensure effective execution of crowd management procedures across complex operational environments + Monitor crowd behavior and flow patterns in real-time using analytical techniques, making quick decisions to prevent congestion and safety issues in high-density settings + Conduct regular training sessions for staff on crowd management techniques, emergency procedures, safety protocols, and infrastructure-related operational requirements + Establish and maintain communication systems between all operational teams to ensure coordinated responses across multiple zones and infrastructure touchpoints + Prepare detailed reports on crowd management operations, incidents, infrastructure performance, and recommendations for process improvements based on engineering best practices + Ensure compliance with local regulations, safety standards, engineering specifications, and organizational policies + Respond promptly to emergencies and implement contingency plans as needed, drawing on experience managing complex infrastructure projects + Collaborate with stakeholders to evaluate event outcomes and refine crowd management strategies for future operations, incorporating lessons learned from large-scale urban development projects **Qualifications** + Bachelor's degree in Engineering or related field + Minimum 10 years of professional experience in crowd management, event operations, security management, or large-scale project coordination + Proven track record of managing large-scale urban master plan projects and high-rise development operations with high-volume attendance and complex logistics + Demonstrated expertise in coordinating crowd movements and safety protocols across major infrastructure and event-based projects + Strong knowledge of crowd control techniques, safety protocols, and emergency response procedures + Experience with Hajj, Umrah, or similar pilgrimage-related crowd management operations (preferred) + Excellent analytical and problem-solving skills with the ability to assess complex situations quickly + Demonstrated leadership capabilities with experience managing and coordinating multidisciplinary teams + Proficiency in risk assessment, mitigation planning, and operational safety management + Strong organizational and time management skills + Exceptional communication and interpersonal abilities + Proficiency in relevant crowd management software, data analysis tools, and project management systems (preferred) + Knowledge of Saudi Arabian safety regulations and local operational requirements + Ability to remain calm and composed under pressure in high-stress environments + Fluency in English; Arabic language skills are preferred **Additional Information** **About AECOM** AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. **What makes AECOM a great place to work** You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. **ReqID:** J10147027 **Business Line:** Transportation **Business Group:** DCS **Strategic Business Unit:** ME and Africa **Career Area:** Procurement & Supply Chain **Work Location Model:** On-Site