About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Role

We're looking for a passionate Registered Nurse to join our team as a RN Case Manager. This role will report into the Director of Nursing in Massachusetts. This is a Full-Time opportunity based in the Springfield, MA.

The RN Case Manager at Abby Care provides the comprehensive care and coordination of services for patients within their caseload. This role requires a nurse with excellent organizational skills, strong communication abilities, and a dedication to providing high-quality patient care. The RN Case Manager will work closely with patients, families, Primary Care Physicians (PCPs), therapy providers, and internal support teams to ensure optimal patient outcomes.

Key Responsibilities:

• Patient Care and Coordination:

  • Manage a diverse caseload, ensuring quality patient care and efficient care coordination.

  • Provide coaching, oversight, and support to Home Health Aides (HHAs) to ensure high-quality patient care and adherence to clinical standards.

  • Develop and implement individualized care plans based on patient assessments and goals.

  • Coordinate with PCPs, therapy providers, and internal support teams to ensure comprehensive care.

  • Provide education and support to patients and families regarding their health care needs and treatment plans.

• Clinical Documentation:

  • Maintain accurate and timely electronic charting, with a preference for real-time documentation.

  • Ensure all documentation meets regulatory and Abby Care standards, with a minimum of 24-hour turnaround time.

• Communication and Collaboration:

  • Establish and maintain effective communication with PCPs, therapy providers, and internal support teams.

  • Escalate appropriate issues to Clinical Leads in a timely manner, such as order management and patient concerns.

  • Participate in on-call rotation (approximately one weekend per month), holiday rotation, and possible phone triage night coverage during weekdays.

• Quality Assurance:

  • Achieve caregiver satisfaction by providing high-quality, compassionate care and support.

  • Monitor and work to improve patient readmission rates.

  • Ensure extended visits remain within acceptable ranges and administrative tasks (e.g., mileage reimbursements) are completed thoroughly.

     

The Requirements:

• An Associate's Degree or A Baccalaureate School of Nursing Degree.

• Current and valid license as a Registered Nurse in the state of Massachusetts.

• 2 years of experience as a Registered Nurse in a clinical setting; 1 year of home health experience preferred.

• Case management/supervisor experience and pediatric/adult care experience preferred.

• Knowledge of Medicaid paid family caregiving program and HHA scope of practice preferred (training provided if needed).

• Reliable transportation, valid driver's license, and current auto insurance required.

• Ability to work flexible hours, travel locally, and provide on-call service to patients/families.

• Knowledge of OASIS preferred (training provided if needed).

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.