Growth & Expansion Associate

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Opportunity:

We’re looking for an experienced and driven individual to join us as a Growth & Expansion Associate. You will report to the Expansion Manager. This is a full-time hybrid opportunity based in San Francisco, CA with the expectation to travel to new markets 40% of the time. In this role, you’ll build and implement our expansion playbook and execute unparalleled processes to help launch and shape our growth roadmap.

What you'll work on:

• Execute the vision of the Expansion function end-to-end. You’ll help define strategy for expansion, set north star KPIs, build scalable processes, and drive mission-crucial initiatives to bring our program to new geographies and to thousands of new families.

• Craft growth processes for scale and constantly experiment. You’re relentless about operational excellence. You’ll help take our operations team to new heights through constantly refining processes, designing systems, and constructing playbooks that will scale with exponential growth.

• Build for Scale and Flexibility. We have grown exceptionally fast and expect that growth to continue to accelerate. That growth comes with the complexity of requirements that differ across the United States. You’ll collaborate closely with leaders to best balance optimal patient experience with varying regulatory requirements and that will support hypergrowth. It’s an interesting challenge that keeps us going everyday.

• Partner with operations, clinical, and product teams across the company. You'll be a critical voice for shaping our roadmap to further our mission.

What you'll have:

• At least 3 years of operational or strategy experience. You’ve worked in consulting, banking, private equity, or in fast-paced operations of a startup or larger company.

  • Bonus points if you worked in healthcare or similar industries

  • Bonus points if you have been at a fast-paced startup or company, especially complex-ops driven companies requiring boots-on-the-ground

• Experience building and structuring operations teams on-the-ground. You’re a stellar project manager, recruiter, and leader when it comes to running a high-velocity operations function.

• Experience with setting strategic direction. You’ll understand the company’s mission, influence strategic objectives, and execute toward measurable goals.

• Experience in business analytics and metrics. You’re data driven and use that to inform your decisions.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.

• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. 

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). 

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.